Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Problem not solved!!!
The tech came out and changed out my housing assembly telling me that was going to resolve my waterline issue. Even with assembly changed the problems still remain with water discharging.,
Deandre H,
Florissant, MOCustomer service response - Dear Deandre thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697491974272
Ghost tech
Technician never arrived to fix our broken furnace. Waited all day from 8-5 .
James L,
Carol Stream, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697491947352
Washer dryer earranty fix
Parts when put together was not right i have a metal part that you see when you open the lid which was not there before I dont know what this will have an effect on the machne. It is running right now but you have to press hard the lid to hopefully get to run. This is a 3 month old unit and now i have this issues. Now the lid does not close as it was closing before. It is bent and when you open the lid it dose open all the way like it used to do. Your techicisn is supposed to make it right after the repair. I need another technician to fix the unit correctly. The techician you sent me did not even help me move the very heavy unit because he said they are not supposed ti do it. Then why send technician here??? I need another technician to fix what the first tech did. Very disappointed with your service
James A,
Henderson, NVCustomer service response - Dear James thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697491948366
Extra new parts left over
The washer is making more noise than it ever has, sounds like no grease in gears, and while picking up the packaging from new parts we found a new belt still in plastic that fell out of cardboard when it was picked up. So I would like someone to come out and check the washer it should not be sounding like this.
Christine S. Lisa Hahn tenant,
Lake Elsinore, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496656672
Unfortunate
Ice Maker on Refrigerator went out and..technician arrived and diagnosed another problem with the freezer..ordered parts..arrived and installed the part.. Now the icemaker still doesn't work And the freezer doesn't work also..so even though this has been a total failure I'm more disappointed in your automated work assignment/customer service system..it's so poor it has to be costing you a fortune in lost good will. No not kidding, it's worse than just bad, far worse.. my wife loves the refrigerator..
Jack C,
Seattle, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496609922
No call no show
My original b appointment was on 9/29. I received confirmation of the appointment, but no one showed up and no one called to say they weren't showing up. I took a day b off work to meet them and wasted a vacation day. I tried to call sears and all I received was an automated service. I called to reschedule the appointment and the next appointment was 2.5 weeks away. I am extremely unhappy with with sears customer service. It is EXTREMELY unprofessional to not show up and not call the customer. I will NEVER use Sears again!!! We were out of use of our washer for over 3.5 weeks because of no show.
Joshua P,
Spencer, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496623716
Showing
The tech never showed again what to try it for three times ? I need my washing machine fixed and they need to show up to do it
Benjamin L,
Conway, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697318029661
very dissatisfied
Eric doesn't have good people skills. He is a terrible representative for your product. Instead of trying to solve the problem, he looked for a reason not to have to take care of his customer. When I asked him for his supervisors number, he refused to give it to me. Then when I asked him to stay while I tried to call his superior, he replied he would call the police if I did not get our of his way I would highly recommend you If he worked for me I would fire him before he did any further damage to your reputation.
Robert C,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697305914455
Dishwasher repair
I did not appreciate having a 13 hour window of when they would show up. Also the dishwasher was never secured back to the counter nor was the insulation put back on. We also were just told when the appointment was and I had to change it, then they never scheduled a tech to come to the house.
Diane C,
York, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697305901060
I would rate 0
Over 6 appointments confirmed by sears, technician showed up only 2 times, no cancellation, no notice, they just confirm asking you to be home from 9 to 5 and they just don't come and don't care! Of course, my fridge is still not fixed, worst service ever!
Corinne I,
Powhatan, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697294929853