Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
washing machine
Did not fixed my washing machine. He said there was no water pressure when I wash every single day.
Lydia V,
Aguirre, PRCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697502220236
It's ok nothing to say
No it's fine nothing today really will get it checked elsewhere
Joseph D,
Hopewell Jct, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697500464605
Disrespectful, Rude, Arrogant, Sexually verbally inappropria
He comes in acting kind but made inappropriate comment about condom while working on washing machine last time he was at our house. Speaks in condescending manner. My young boys even said he was mean to my wife and rude after he left our house This time he again was rude. Wouldn't hear what we were saying. He said he didn't know what was causing dishwasher to leak but these parts are wrong the previous tech guy ordered. Asked him again what the cause of the leak was and he said he didn't know and he would replaced the parts as instructed. Asked him to run the dishwasher for 5 minutes to see if it was leaking. He said he did when in reality witnessed by my wife and father in law he only ran it for 10 seconds then opened the door. When asked again to please run it to see if it's leaking and he said no he was here to replace the parts ordered. After he left, my wife ran the dishwasher and it of course it was leaking still after just a minute of having it run a cycle. We have video to prove it. No woman by herself or woman with her children should be alone with this man in their house. He's disrespectful not hearing the customers, arrogant, inappropriate, and doesn't repair.
John W,
Chicopee, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492046076
Ice maker still not working
Ice maker still not working. Getting frustrated that after 5 technicians it is still not working.
Etta D,
Conroe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697500299220
Caused a Major Gas Leak in My House
Was supposed to fix my oven but instead caused a major gas leak in my house.
Jermaine Y,
Roosevelt, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697492025470
Horrible horrible service
This is the third time the Technician hasn't shown up
Charlotte Augustyniak,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496717537
Unfamiliar with the appliance
The technician has not been able to fix it in three visits. At the same time, I must have received 20-3o emails and text messages from Sears, which was quite irritating and unnecessary
Michael M,
Chagrin Falls, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697492003269
Kenmore elite repair. Don't use Sears.
Sears is a nationwide company and has been around for a long time. Correct? But the experience that I had was very frustrating. The technician tried to add on products to the compressor that was under warranty. The repair estimate was way beyond what was reasonable. Wanted me to pay 100% upfront and wait for the repair to be done. Overall, very horrible experience.
Soma G,
Chester Sprgs, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496686029
Service warranty
The tech was on time and courteous. However this was the third appointment to fix a dishwasher leak. It should be noted that complete information about make and model was given during the initial appointment call. Parts had to be ordered after the first visit. No labor was performed. The washer level was not checked. That was done on the third visit. The door and tub seals were installed on the second visit in 15 minutes. No other adjustments were made. It took three visits to mostly correct the leakage. This occurred over the course of a month from the initial appointment call. Total tech time on site for 3 visits was one hour. I was charged for each visit. This work should all have been completed in the initial visit. What service warranty? I won't even comment on the labor charges other than to say that I am envious.
Robert M,
Cheyenne, WYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496670853
Waiting in heat. Wave
This was the most unpleasant experience. After calling in the problem I was given an appointment a week later(during a heat wave) the whole process took more than a month. I would rate this service a resounding one(1)
Kenneth B,
Milton, FLCustomer service response - Dear Kenneth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492007717