Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician
Showed up looked at the job said could not fix the problem due to me taking the line loose then left 8th
Matthew S,
Roanoke, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697578550710
Worst experience ever
Horrible The worst Trench cane 3 times with 3 different parts to tell me the dryer is no good. 3 months and I still have not received my refund of 600
David M,
West Kingston, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697578542004
Rude and Unprofessional
Mahmood handed me his phone for a signature with no explanation as to what it was that I was signing. He was upset that I wanted to see what I was signing before I signed it and said I would see after I signed it. I told him it didn't work that way. He became agitated and had to reload everything. When he came back in the house he was agitated and I tried to diffuse the situation by telling him that it wasn't an unreasonable request that I see what it is that I'm signing. I told him I didn't understand why he was agitated. He denied being agitated when he clearly was. I tried to diffuse the situation again. He then showed me his phone and said see, I told you it was the estimate. I said I understand, thank you. I just wanted to see what I was signing. He started walking out the door and I said Wait, what are next steps? He sighed heavily, rolled his eyes, and said that it was out of his control but November 1st was the first available date. I said that was unacceptable. Again he said it was out of his control and began to escalate further. I asked him to please leave. I do not and will not have this person back in my home. It's hard to convey in a few short words how unsettling and how unsafe I felt. Additionally, he forged my signature on additional paperwork. A completely unacceptable interaction all the way around.
Elyssa F,
Ruther Glen, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578552412
1
He was rude. Don't send him to my home again. Rating is zero
Tanyka B,
Cheltenham, PACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578531917
Poor service
I have seen a repair man since September!!! The job has not been completed as promised!!! I have been lied to on SEVERAL OCCASIONS
Melva T,
Pine Bluff, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697578522345
Service Personnel you sent to me it's not knowledgeable
His diagnostic he did not test electronic board he needs more training thank you was roaches but I had electric surge I have not had a problem with roaches in 3 years I lost power due to the hurricane once power restored the oven and air conditioning was not working and would not come on he States because the roaches 3 years ago messed it up
Jesse G,
Valdosta, GACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697578524648
Snowblower assessment
Horrible service. Claimed the gear box of the snowblower needs to be replaced- when according to Sears own website there can be several reason why the blades on the snowblower do not move. And they don't suggest replacing an expensive part. All this guy did was turn on the snowblower and did nothing else for determining what the issue is.
Mary Mitchell,
Haverhill, MACustomer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578497806
Unsatisfied customer
Was given parts list and the parts some were not put in washer, the water pump is still in the box unopened. Washer settings all turned on now only half do and a new control board was supposed to be put in.
Delia H,
Corp Christi, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578493829
Leak. Dish washer
Bad leak after he left. Came to fix leak……it's much worse than before he started. Extremely disappointed and angry
Richard B,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697579122070
Big Liar
This guy is a straight-up LIAR. Guy said he called numerous times, and I didn't answer, and he showed up, and no one was home. The crazy thing is, as he wrote all this madness, we were sitting outside and tracking the stops ahead. These technicians are a waste of time, they tell a lot of lies ad they actually come to your house and break the appliances to then come back numerous times to fix it. And and before I forget they sign signatures too saying they show up to your home without them actually coming. This guy isnt even smart to know people do have cameras on their homes to proove he didnt show up.
Ophelia P,
Killeen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697579103047