Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

No progress done
August 04, 2023
Overall rating

The work done didnt do any difference. the refrigerator is still not working.

Adriana F,

Isabela, PR

Customer service response - Hi, Adriana, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.

Sears Home Services on 1691183616785

repair of washer
August 04, 2023
Overall rating

still broken This washer was not repaired. Will you return to do a correct job

Mary G,

El Cajon, CA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1691192159480

GE refrigerator
August 04, 2023
Overall rating

Still not working since June been here 3 times !

Valerie H,

Plaquemine, LA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1691183606179

Retrain
August 04, 2023
Overall rating

Worse Teck that I have ever seen. He was unprepared. Did not have covers for his shoes at the door, had to go back to the truck to get some. Then he would go out of the house and would not take them off and wear them back in the house. Had no rags, towels to do the job, I have to give him them. Had water all over the floor, under the sink and on the Conter when he left. We had to clean up after him, everything under the sink was loaded with water. Had to take everything out and clean to let dry over the night. Large kitchen rug had water soaked on it, had to remove (it is not a cheap rug) and let dry. Wood floors were the same. He needs to be retrained! Waited all day for him and then had to spend over an hour to clean up. Will put everything back today, another 15-30 minutes of my time. Have used your service for over 30 years, if you every send him back, I will not let him in to do the work.

Pete A,

Yelm, WA

Customer service response - Pete, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691183596548

Still not repaired.
August 04, 2023
Overall rating

The refrigerator still does not work. How do I get you to come back and fix it?

William I,

Bountiful, UT

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1691180929604

Sears
August 03, 2023
Overall rating

Very late not sure if it was a correct estimate looking for a second opinion

Kendra R,

Hillsborough, NC

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1691180863612

microwave repair
August 03, 2023
Overall rating

Burning smell coming from microwave which he diagnosed as problem with transformer. However, the same smell continued to come after the transformer change and asked to review again, refused to acknowledge the problem and got angry!

An C,

Brookfield, WI

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691183604055

Totally disappointed
August 03, 2023
Overall rating

I received the visit of Marco Technician to review my AC unit. Then he told me verbally that my unit are not working correctly and he will suggest to replacing them. Then I receive a visit of another Sears contractor, these new guys review my units again and their diagnostic was totally different. This new contractors submitted a report that I need to clean my units instead replace. I don't understand how two diferente people reviewed the same units and have a totally diagnosis different. And the worst part is that I need to pay from my pocket the cleaning service. Wow totally disappointed

Claudia C,

Brownsville, TX

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1691180830511

Problem was not fixed
August 03, 2023
Overall rating

He came twice but both times the problem was not fixed.

Anil M,

Longmont, CO

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1691183579044

Very disappointed
August 03, 2023
Overall rating

The tech wasn't in my home 3 mins didn't look at anything, not even shine a flash light or go outdoors, stated we prolly should change filter or call someone else out.

Shamal T,

Hughesville, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1691151652507