Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Still waiting
Didn't have one, I lost two days due to having to wait on the first appointment date only to find out later in the day he couldn't make it. The automatic scheduled set a new appointment for today Tuesday 17th I waited again and at almost 1:00 my wife saw the service truck on the road at the side of the house. She pulled up and asked were you looking for our house and he said yes but we don't service Wolf products, Now you tell me how should I feel after being at home for two days waiting for a service Tech and still haven't to wait again for the 3rd time.
Mike Daley,
Waxhaw, NCCustomer service response - Dear Mike thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697664714098
No show
Haven't heard from technicians and our appointment was between 8am and 5pm today. Text or phone call would be great...!
Pamela D,
Pflugerville, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697665400653
Washer repair
This company is terrible. They kept cancelling our appointment but finally came out today and cross your fingers the washer is fixed as we have been without a washer since September 13th. It has taken 4 trips from this company to hopefully fix the washer
David B,
Mulvane, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697584655440
Bosch Refrigerator - ice maker not working.
As I am not in residence at the property, I have had no feed back as to whether or not the problem was fixed and the appliance is now making and delivering ice.
Charles M,
Estero, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697584649046
Technician was rude
The technician (over the phone) informed me before arrival that he would not be able to fix 2 of the 3 issues I reported. First issue because it wasn't completely broken (ok.) Second issue because it's difficult to diagnose and he wouldn't be able to get AHS to cover anything. I spoke with AHS after Kenneths call and they confirmed otherwise. Third issue he said he should be able to work on. The technician arrives and does some basic diagnostics. He confirms 2 of the 3 issues and then tries to pull out the fridge. He only needed rear access for one of the issues. When he couldn't get it pulled out he called AHS and refused to service due to access even though he didn't need access for the primary concern. He blamed this on AHS and refused to tell AHS this over the phone. I asked technician for his managers contact info and he replied "you'll never speak to my manager." I said "excuse me?" And he stormed out of the house and didn't return or tell me he was leaving. He then filed an incomplete / false report with AHS regarding the incident.
John D,
Paris, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697584626492
Irate Customer Alert!
The service man did not know how to service my dishwasher. I was told my lower water wall was broken & needed to be replaced when that was not accurate! It only needed to be snapped back into place which I learned from YouTube, then I fixed my own dishwasher. I WANT MY $ BACK b/c I fixed my own dishwasher! I called the customer service line & after being transferred two time I spoke with an offshore woman by the name of Cynthia that pretended she didn't understand me. Following she transferred me again when I asked for the call survey. I thought Sears meant trust worthy & quality I was WRONG! If I do not get a call back with issue resolution I begin my own action for refund.
Laronda H,
Warren, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697584618279
Technician never showed up or rang bell & Customer waiting
I was waiting for the repairman. He just put a yellow slip stating he has come which cannot be true. I was in the house waiting. Such repairmen should be fired without any further talk. I am not going to pay any thing and rescheduled on oct 19 instructions: Please ring the bell and has a record of the face in my google video and ADT
Vasudeva Murthy,
Floral Park, NYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697579640702
Broke a part I already replaced and said it was defective.
The guy comes and ends up breaking a part I recently replaced, then says it was defective. Meanwhile he was talking to another tech on the phone, and then the other guy apparently diagnosed the problem while not even being here or testing anything. Then he charged me, because he "diagnosed " the issue. He didn't prove the part he broke was defective, because if it was, I could have got a refund because it was still under warranty, instead the part is broke and can no longer be returned. It was a horrible experience. I wouldn't recommend this company to anyone.
Joseph T,
Racine, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697578977334
Still unfixed
Tech has been out multiple times and has still not fixed our dryer. We've been without a fryer for several weeks. Completely dissatisfied.
Ethan S,
Berthoud, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578768355
GE Monogram
Sears sent a person who said they cain't work on our refridgerator. Waited over a month for this appointment. Why did they schedule this technician??
John H,
Salem, ORCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1697578664516