Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
4 service appts later and washer still doesn't work!
I've had 3 service men and 4 service calls but my washing machine is still not working. They've replaced the filter 3times ,said there was a wire short then Brad the last guy told me that the drain hose was too long and it was throwing off the sensor. I shortened the hose to where he said it should be but it still doesn't spin or drain. I'd like my almost $500.00 back please!!
Jo G,
Jupiter, FLCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665124669
Scheduling follow up service is unreasonable
First, the Sears email stated that the technician would call one hour prior to their arrival at our doorstep. However, Patrick called only after he had parked in our driveway. Following a thorough examination of the issue with our refrigerator, we mutually decided to proceed with the repair. Regrettably, the service charge exceeded my expectations for replacing two components in the refrigerator. Subsequently, the next step in the process was to arrange for the replacement and installation of the two required parts. Astonishingly, we were informed that it would take two weeks before any technicians could return to our residence to perform the necessary replacements. Two weeks! Inquiring about the possibility of an earlier appointment, we received a negative response, indicating that this was the schedule dictated by their system. Considering both the inflexible scheduling and the high cost of the technician service fee, we regrettably had to decline Sears's services. At the end of the service visit, Patrick's customer service wasn't at its best. In Sears' system notes to cancel the service repairs, Patrick selected "the customer was dissatisfied with the high price of services". This is not true. It was a scheduling issue. We needed the service completed before October 30, 2023.
Richard W,
Fairburn, GACustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1697665124045
Bad scheduling
Josue did a great job whom ever had the job of making sure of appointments kept did not. No texts or calls or emails when tech did not show up which happened 3 times
Randall B,
Independence, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697666330401
Incompetent
Because of the incompetence of this tech, I stayed over 6 weeks waiting for the fridge to be repaired and after his last visit and closure of the service ticket, the fridge is still nor working He is costing sears and customers lots of money and should be fired
Tarek F,
Winter Spgs, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665571373
100% not good
I need to ask him to leave my house. This technician is extremely lazy, do not speak English very well and not educated. He arrived at my house around 8:40 ( he may not sleep) he arrived already not happy. He do not say good morning. I call for an ice maker problem and when I open my refrigerator, the ice maker box for my surprise the ice make box was full. This may be a intermitente problem. The day before was empty. He was happy to hear and start to say everything is fine. I told him that I call and I need a diagnosis report. He never look at the ice unit itself. After I ask him the cost for a possible replacement, he open the refrigerator door and took a long time to located the refrigerator serial numbe on the door. He never look at the ice maker itself. I was the one the open the ice maker. This person should never aloud to go to anybody house. He is extremely lazy and do not do the job.
Izidro S,
Syosset, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697665529992
Terrible
He never showed up! He said he was 20 minutes away.
Catherine F,
Summerfield, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665505059
Great maintenance visit!
Professional and knowledgeable!
Martin M,
Summerville, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697664776556
Abusive, deceptive, unsafe and unprofessional
Eric arrived hours late. He was greeted warmly as we desperately needed our refrigerator repaired with a huge family and disabled person who requires medications refrigerated. Eric refused to service the refrigerator and claimed he or my partner were not allowed to detach the water line. He insisted a separate Sears technician would have to do this since WE had personally hooked it up. I told him all installation, repairs and maintenance on the appliance had been performed exclusively by Sears. He yelled at us, scaring our special needs children, and causing my disorder exacerbation due to the fear and stress. He stormed out of the house, surprising us all, and refused to give us a business card or number to contact. My partner saw the name of his van A & E Factory Service but when we called, they denied having a technician named Eric or having any work order for our address. An online search showed A & E has a bad reputation and possible association with Sears. So disappointed that my over 30 year relationship with Sears has been ruined.
TMB,
Torrance, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665485841
Refrigerator freezer repair.
4 hrs after he left there was water on the floor. The inside freezer light no longer works even with a new bulb. The ice cube light on the door will not turn off. I am not happy. Please send someone 10-18-2023 to fix this asap. The ice cream is still soft.
Kathy W,
Tampa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697666313483
Simply Awful
Our washer didn't turn on after the tech left. We went to plug the washer into power and realized the tech left the end of the power cord inside the washing machine body after opening the unit to change parts. I'm baffled how a tech can leave the house without plugging and testing the unit and not realizing they left the power cord inside the unit. Meanwhile the top of our unit is bent from the tech forcing to close the top and screw it in place with the cord inside it. This is so hard to believe that I had to take a picture of it.
Houman R,
Rockville, MDCustomer service response - Dear Houman thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697664749043