Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Problem exists
Nice lady but did not fix the dryer. nothing changed
Noushy B,
Anaheim, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837752107
Still broke
The washer gets stuck on Rinse and spin. Sound like gears grinding.
Terry V,
Okmulgee, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837728508
Washer
Fix my washer and not tell me to go buy the products and do it myself after paying for a 5 year warranty!
Rick M,
Blue Ridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837005948
Un professional
Technician was very rude to my wife. He seemed to have an attitude about the whole situation. Totally disappointed with the non professionalism. I will never use sears home services again.
Gabriel C,
Clifton, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837647317
Dissatisfied customer to say the least!!
Waited all day for service man that never came!! I need fir someone to call me and explain why he never showed up!! I need something done about our fridge asap service man has been here various times problem still continues!! Would someone please respond, before I report to better business bureau! Am not satisfied at all with sears home services!!
Arturo B,
Las Cruces, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697761540495
No show No call
Jonathan never showed up, did not call, or text. I ruined an entire day..only to have to give up another day in hopes that someone will come. I think the appointment window should be shorter, especially if they're not guaranteed to show up. This is really bad business and I am highly disappointed.
Lillie B,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697760946645
Service on my washer 10/19
This man was extremely rude. I heard him banging my washer I went to ask him if everything was ok his response was "You need to give me my space". I just walked away. He also broke a hose on my washer did not replace it. I did call to report it was broke and no response was been received. I am very disappointed with this situation.
Maryann F,
Floresville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697760917912
Terrible service
Technician from sears ignore and keep silence when I ask him about the door lower than original. Also,He take off the towers I put in the washing machine and let machine run with water inside. Sears is famous for service a long time but now, with service people like him, I am for sure sears will be destroyed soon. I won't buy or get any service from sears if I did not get the apology from you. Dang
Tien D,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697759194129
Rhyen was never here!!! It is a lie and a scam!!!
I am fed up with you, if I could give you less than one star I would. Your were scheduled to come on October 3 so I cleared my schedule to be home from 8-5 and I got a text late on October 2nd that you switched the appointment to October 19th. I waited all day here and NO ONE showed up and then I get a receipt from Ryan saying he was here and did the repair. This is completely unacceptable and I want to speak to a manager, no one should ever be treated this way. Why did he send me a receipt for a job he never even showed up for. Can someone please explain. My ice maker is still broken and I missed a whole day waiting for you to come.
Lucille C,
Bend, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697759159124
Dishonest and lying.
He told us he was arriving four different times on the 19th. We got tons of emails and texts about it. Next thing we know he says he's been here and we weren't home. We have been home all day. We have been working out in the yard by the front door so we don't miss him. We have painters here painting the house he never showed up. He never fix our refrigerator. He totally lied about everything The worst service man. What kind of business are you running there? We have been waiting two months to get our refrigerator fixed. We have the parts here in a box. It's been here since June. This is absolutely ridiculous. Your service is embarrassing and you all lied to us. He even went as far as just sent us the receipt for his completion of our refrigerator repair, which again is a total lie. No wonder seers is going out of business. We have had this problem for over three months again the part has been sitting here since June in a box he has canceled on us five or six times and now he tells us he's been here no way that's impossible.
Mrs. N,
La Pine, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697752895252