Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
I was very unsatisfied with my technician
I felt like my technician did a rush job on my refrigerator repair. He didn't even check to make sure it was working before he was heading out. When I asked him if he could make sure it worked(my ice machine) he told me "you just have to turn it on, it's basic". I couldn't find the switch on the front of fridge like he said because it wasn't there! When he finally came in to help me after I asked again, he seemed unpleasantly bothered and it took him awhile to find this "basic switch" that was inside the fridge! Not on the outside. Needless to say, my ice maker is still not working so they are sending out another tech to fix it next week! Smh. I'm very disappointed! I pay for my service plan faithfully. Yet I'm without ice another week! Smh.
Maquia A,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837304002
Horrible
He really lied and said there's no way to fix the microwave because the sticker information is no longer present when there's info on the back and inside of the microwave per the manufacturer Samsung
Stephanie P,
Maple Hill, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837283042
Worst service I've ever experienced!!
Not only did we have to wait the full 8 hrs, (a ridiculous serve window), after showing him arriving at 3 different times. Arrive 4:55, right at dinner time, until 7:30. He left my laundry a complete disaster, oil allover every thing, dryer, floors, old parts on top of washer. Here's the real doozy, he never checked to see if it worked before he left, telling us we had to weight 48 hrs for glue to dry, and guess what it doesn't it is worse, it won't agigate ,water leaking allover the floor. Not even the problem he came to fix. And NO one in your company will take accountability and send someone today or even first thing Monday. It's another 8 hr waiting game for Tues!!!🤦♀️🤦♀️ Not to mention making us wait 2 weeks for a part that was not available! Oven still unfinished since 9/22. Despicable service and uneducated repairman. Worst service ever.
Marylou Scott,
Pahrump, NVCustomer service response - Dear Marylou thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837280958
Not happy
Very insincere, not good customer service, if trained his technicians correctly all the parts would have been ordered.
Kathleen T,
Janesville, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697837241305
No show
Blew us off in first appointment with no apology. Not impressed.
Jessica H,
Lincoln, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697837226444
Ding dong the witch is dead
Based on my experience with the company contracted to maintain appliances bought at Sears stores in Hawaii, don't wait on them to get your appliances fixed. Expect that after at least three scheduled appointments he will tell you he can't fix the appliance, go buy another one. To placate you he will tell you he will put in an order saying the equipment is beyond repair. It really isnl't so. It's just that he either doesn't know how to troubleshoot and resolve the problem.
Robert G,
Kaneohe, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697837219345
Drier service
She broke a part on our drier that wasn't broken or part of the repair. Then told us that Sears can longer get that part so now we have to buy a new drier!!! Which we didn't want to do because the drier was repairable u til she broke the piece!
Trisha B,
League City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697837211240
Ice Maker Not working
Tech came and fixed the noise issue but now my ice maker is nor making any i e.
Judith P,
Los Angeles, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697837203206
Not fixed!
Problem not resolved. Floor was again wet in front of refrigerator. Have to go through the process all over again. Not happy!
Michael B,
Jenkintown, PACustomer service response - Dear Michael thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837222409
Rude technician
Very rude technician not helpful at all and very argumentative with my mom and sister
Milton B,
Farmingdale, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697838065988