Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad customer service twice
Larry our tech : 1st day all off 5 min just to refuse to repair our stove. 2nd tech super nice, courteous, ordered replacement valve. 3rd tech Larry agin , rude , unprofessional in every way, refused to repair stove. I took upon myself to replace valve, and fix my stove. I hope to never have to deal with Larry again.
Andy P,
Lombard, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921923654
Worst ever
He was behind schedule and that he had been calling me and it kept going to voice. He complained about the fact that it was a crawl space. He did not like this side of town for that reason.
Rita B,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921893398
Lazy tech
Tech was very lazy and did not want to replace parts. He left everything a mess and told my mom to clean it up and put this stuff back in the freezer that he took out. He came in the door rushing
Bianca B,
Calumet City, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921849770
Review
Not thorough and will need to schedule visit with another technician, unfortunately.
T,
Bethel Park, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096681258
Would be no star
One of the terrible technicians I dealt with. Doesn't listen to customers, he supposed to order a part which he forgot and shows up after a month and saying I didnt order. Very absent minded, struggling with phone(tech). he pocketed my phone left on the counter and walked out must have be unknowingly but felt wired.
Rupesh A,
Pleasanton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697915168581
Not to happy
Technition did not want to work. Wanted to schedule another
Cynthia A,
Lynwood, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697915150690
REVIEW FOR DAVID
DAVID WAS THE 3RD REPAIR MAN THAT CAME TO MY HOUSE, THE FIRST MAN ONLY TOOK THE TOP OFF BUT NOT THE BOTTOM & SAID THE MOTOR WAS DEAD, THE SECOND MAN SAL DIDNT TAKE ANYTHING APART BUT SAID IT WAS THE MOTOR & REFUSED TO TAKE THE BOTTOM OFF & SAID THE BACK DOESNT COME OFF, DAVID CAME OVER TODAY & DIDNT TAKE THE TOP OR THE BOTTOM OFF EITHER BUT SAID ITS THE MOTOR, HE EXPECTED ME TO MOVE THE MACHINE SO HE COULD WORK ON IT, BUT THERE IS PLENTY OF ROOM TO MOVE IT, HE STATED THERE WAS NO ROOM EVEN THOUGH THERE IS ABOUT 3 FEET BETWEEN THE TWO MACHINES.
Gloria S,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697908056896
Not the techs fault...reliability sucks
Wisj i could give a zero-I had multiple (4) appointments and they would not show up or call. I feel bad for the tech today because it sounded like he would have come. The service is terrible!
Tracey H,
Sicklerville, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697908005841
Never again
The guy ripped the dryer handle off looking for the model number. Not very professional !! Put it back with packing tape. Won't be calling you again
Edwin L,
Holiday, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697907979102
Dryer at the home of Darrell Russell
Technician never showed up, kept moving the appointment out further in the day and then reported back to Sears that he showed up and the owner at the home threatened him but he never showed up so I don't know how he thinks someone could threaten him when he never showed so I'm very disappointed with Sears service at this time I called seers and we made another appointment for Monday. We will see how that goes.
Darrell R,
La Habra, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697907963707