Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
It's NOT the technician; it's the product!
I have a 7 year old Kenmore washer and dryer. Recently the washer didn't work properly so I called Sears. Malcolm came out to "repair" the unit only to find it needs a part that is no longer manufactured!!! The machine is only 7 years old!! It cannot be fixed and Sears won't help me!
Kim C,
Franklin Lks, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698096961033
Another runaround
John was here weeks ago to service our washing machine. He needed to order parts to complete the task. Parts ordered, arrived, and John returned. It was as if he had never been here before. Didn't remember ordering the part and said that we needed 6 if them to complete the job. When I told him that this was not acceptable, to wait another week for our repair he just said "call another servicer" and left. So now it's off to the laundromat again. This warranty company has let us down yet again. Every repair takes multiple visits over several weeks to complete. We just want our machine fixed in a timely manner. The fact that John cannot understand our frustration makes him unfit to deal with customers.
Steven O,
White Lake, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096949346
Unsatisfied customer
I have a 7 year old Kenmore refrigerator which stopped working which the technician diagnosed as a broken compressor. I found that the refrigerator was a LG which has a 10 year warranty on the compressor which the technician stated was not under warranty. after several phone calls I was told by Kenmore that it was and upon relaying this information to sears service I was told if I buy another maintenance policy that things would be covered in the future when they will not honor the warranty now so I am supposed to buy another contract that they will not honor in the future!!! I will never recommend this company again.
Melissa M,
Plainfield, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698098051451
Still leaking
We waited a month for an appointment for a water leak from the refrigerator and damage. Were initially told it was the water line. Waited another week for it to be repaired. Still leaking as soon as the repairman left. Going to take another 2 weeks and another deductible to get another repairman back. The whole service is a scam. Skip it.
Danielle D,
Menlo Park, CACustomer service response - Dear Danielle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096821507
Terrible customer service
Very disappointed in service I've had an ongoing issue with washer Parts replaced 3 weeks ago and again same problem . Carolyn came out again within the 180 days diagnosed and said no problem with machine that too much soap was added and that the instructions on soap dispenser measurement are wrong it's actually half of what it says to put. My molding was damaged as well as water got in the walls I've had protection warranty which I've paid monthly protection/warranty for years and will be cancelling since you don't care and won't fix my issue. For years I've told many how great sears is and referred others to purchase plan but no more . I'm very dissatisfied and will let my experience be heard
Marilu O,
Bellflower, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698098036143
No show
He never showed up to fix my dryer. I got 3 text messages from Sears with 3 different times.
Tracey P,
ChattanoogaCustomer service response - Dear Tracey thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096796489
The technician was no the problem
It was a terrible experience! It took 2 weeks before anyone came. Took a week after we called (try living without a refrigerator for 3 weeks) we waited for them to finally come only to get notice they couldn't make it so they rescheduled for ANOTHER week later!!! This 20 year old refrigerator is being piece medaled. We will probably have to call again in a few weeks. And the worst is, it is impossible to get a Sears person on the phone! I am so dissatisfied!!
Katherine B,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698098019652
Fridge repair
Your service was terrible!!! Two repair men came a total of 3 times. They said the other one didn't know what they were doing. The repair they did did not work. We ended up with a 400.00 bill for parts and labor and our fridge still is broken! How is it right to charge us for a repair that doesn't work and leave us the parts. They made a bad call and we had to pay for it! The repair man didn't care all he wanted us to do was take out extended warranty. We should receive a complete refund. We were excited at first to have Sears repair come out. We have always had good service with Sears. But you were very disappointing. We will look for help else where from now on!! Please contact me!
Vickie G,
Tulia, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698097996814
Totally wrong!
He told us the last technician from Sears didn't know what he was doing and there was nothing wrong with our washer but we didn't know how to use it. He left with the parts that the first technician ordered. We immediately put a new small load in and once again the washer locked up and refused to complete the cycle. I immediately called the technician back and of course he didn't answer or return my call. So, a full week after calling our Sears service warranty, two visits, we still don't have a working washer.
Lawrence S,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096719139
Horrible
He didn't fix anything he installed a part and did not check if it worked nor does he care
Valentino R,
Calumet City, ILCustomer service response - Dear Valentino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096706965