Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Terrible Service
This has been one of the most aggravating appliance repair responses I've ever had. After making the request to American Home Shield, I got a call from Sears wanting details. I explained the situation (freezer not freezing) and provided the model number so ostensibly the repair person would be arriving with the required parts. So far, so good. The Sears tech arrived on Tues, took a quick look and some temp measurements, and said he needed to order parts. That was a bit frustrating, since he knew before he got there what model we had. He ordered the parts, said they would arrive on Thursday, and he'd be back on Friday to do the repair. At some point on Thursday, I got a robocall saying I needed to call back confirming we received the parts, even though SEARS provided US with the tracking numbers, and had to know they'd been delivered. When I called back, it was an automated response system, with no option to confirm the parts arrived - only an option to cancel or reschedule the appointment. There was also no option to talk to a live person. I tried using the "chat" feature on the Sears website, but that was an automated response system as well. At one point, I was given the option to chat with an agent. I chose that option, and was only provided the same options - cancel or reschedule the appointment. No agent joined the chat. I looked all over both the American Home Shield and Sears websites for a number to call where I could talk to a live person. There was none. The next day (Friday) we waited, but of course there was no contact from Sears, and nobody showed as promised on Tuesday. I ended up having to reschedule for the FOLLOWING Friday, which meant we had to go a week with an inoperable freezer. The two guys who showed up the following Friday did the repair quickly, so I have no beef with them. We were fortunate to have a spare fridge in the garage, but this was frustrating beyond belief. I cannot recommend Sears at all for repairs, and
Robert R,
College Park, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698098136908
Warranty and repair person issues
He didn't go into the house and look at the stove, he said a plumber would have to look for the gas leak. He said all he could do would be to pull the stove and pour water on the line to look for bubbles and I asked him to do that so we could report back to the gas company.
Hollie H,
Gautier, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698098127209
No work
There was no work done so nothing to evaluate
M K,
Topeka, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698098089539
Darlene Groves
I did NOT sign the order when the technician finished because he did NOT replace the refrigerator door that was ordered and in the box at my house. He said he didn't think I needed a new door and he took it with him. I got an email and evidently the technician marked where I was supposed to sign which I don't appreciate. He complained that the customer before me took longer than expected and he wasn't supposed to have to install a door without having a helper. I think that's the reason he didn't install the door.
Darlene G,
Portsmouth, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698098095915
Not fixed it
It's not fixed it still has issues
Matthew C,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698098078219
Tecnico
I have small experience with your, the Tecnic explains not good pronostic about my REFRIGERATOR. He not was nice Tecnic.
Ruben C,
Des Plaines, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698097153183
Total Scam …
I was told replacing parts on my garbage disposal amounted to "plumbing" and I would be required to hire a plumber. I can see now that the home appliance warranty I purchased is nothing more than a scam …. I'm extremely sorry I purchased this warranty plan.
Sharon H,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698097056369
Technician excellent but company service terrible.
Rickey was lovely and responsive. I am very dissatisfied with the company's customer service.
Susan R,
Newton Upper Falls, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698097030697
Disappointed
Unit never repaired
Williemae J,
Cleveland, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698097006041
4 different techs, 3 months and 1 still inoperable stove
Steven was fine, but we have had 4 people come out and try to fix this stove and its still broke. We purchased this home and the warranty was transferred to us and this has been nothing but a waste of our time. 4 techs couldnt fix this. We told Steven just to close it out and we will buy another stove
Anthony D,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096985047