Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dryer repair
I had been waiting for parts for 3 months. Richard was able to get this done when the sear AI system kept rescheduling my repair. Richard was fantastic but the AI only system is terrible. They need to get humans again answering the phones.
Christine S,
Fort Lauderdale, FLHe did great.
Great service but your rates are nuts. Nothing else to say.
Stephen H,
Brandon, FLThomas
Thomas was great!!! He explained everything to me. He has a young man named Tim he was training. He was great with him as well. Tim was very personable and listened to Thomas.
Cindy W,
Lake Odessa, MIVery good work and a nice gentleman
Came on time located the problem very quickly fixed it and told me how to handle it after he left
Marion S,
Baltimore, MDExcellent
Rovers was very knowledgeable and professional, fast repairs and explained every detail
Victor V,
Lawnside, NJMarty
Very good. Prompt and professional, the intern he had with him was also very knowledgeable and professional.
Charlene M,
Rosebush, MICasey D
Casey was an excellent technician, handled the repair and was prompt and efficient. HOWQEVER, SEARS, as a company lacks a lot in regards to customer service.....get rid of the AI and use actual people for customer care. Also, on multiple occasions I received information that I cancelled my appointments, and never once did. On my initial appointment, I received word 15 minutes AFTER the time frame that "due to staffing issues that my appointment would need to be rescheduled". SEARS has zero regard for individuals that need to work for their income, and then SEASR wants us to miss more work for an appointment that SEARS failed to keep.
Quinn H,
Columbia, SCFantastic service !
Luis provided Olympic gold medal customer service with his knowledge and care for his work !
Larry W,
Palm Desert, CABroken ice maker.
Ethan persevered and finally fixed the problem by realizing one of the new parts was defective and replacing it.
Karen B,
Williamsport, PAHome Owner
Polite and respectful. He came, went right to work and completed very timely.
Denise K,
Fairfield, CA