Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No one showed up
Terrible experience and it is still broken. I called and test and he said someone would call and nothing
Marian E,
Louisville, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771885483517
I will avoid this company
Techniciam came early. He said 4:45 but showed up at 2:40. I rushed home from work. No appologies or any acknowlegement that he had disrupted my work as I had already planned to be home at the time he had originally indicated. Another problem was that he asked for my deductible (with Choice Home Warranty) which I had already paid to CHW when I had put my claim in. So, I told the technician that I had already paid. He said Sears system does not show it. So I asked him to wait a minute so that I can check with CHW, which I did and it took 2 minutes. Choice said that they had not processed the deductible and I should pay the technician. But when I went to pay him, he had already picked up and left !!! Sears did not complete their work.
Hamid A,
Great Falls, VACustomer service response - Hamid, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771540464569
Fake attempt and delayed repair due to unneeded part
This was my first service request with American Home Shield, and the experience has been extremely frustrating. On Feb. 9, 2026, the first appointment was marked as "attempted," but no technician actually waited at my door. I received the arrival notification, went to the door immediately, and the truck was already gone. There was no doorbell ring or phone call. A second technician later diagnosed the issue and ordered a Hall sensor and a clamp. The Hall sensor arrived, but the clamp shipment was lost. Because Sears' system showed the clamp as undelivered, I was unable to schedule the repair. I attempted multiple times to reach Sears, but was routed only to automated systems with no meaningful assistance. After 10 days of delay, I purchased the clamp myself. When the technician returned, the washer was repaired quickly using only the Hall sensor. The clamp was never needed. This was a simple repair that was unnecessarily delayed due to a failed first dispatch, an automated system issue, and lack of human support.
Paul M,
Washington, DCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771630855845
customer
I have had the most horrible customer service with Sears than I have ever had in all the years using their service. I have not had a working refrigerator since Janurary 1, 2026. In all the years I had this Kenmore appliance, I have never had a problem with it. So when I first encounter this issue and called Sears to come look at it, I have been jerked around Since January 1st. They first sent someone on Januray 9th, through a third party company I am assuming, because he wasn't from the typical Sears repair team. And this person never ordered the parts and we never heard from him again. I called Sears again and they were supposed to send someone out on January 26, person never showed up. Why they cannot send someone within a few days of calling is beyond me. Someone from the Sears repair team finally came on January 29th, and he seemed to know what he was doing. He ordered the parts I needed. Then I was told my appointment had to be changed because one more part had to be delivered. Which never came. Finally on Feb,15th a Sears team repairman came, replaced the parts and the refrigerator worked for about 8 hours. Now trying to get someone to come out a look at it again, Sears is stating my contract expired. Whether it is or not, Sears should still stand behind the product and the original problem with the refrigerator. This is not a new problem , it is the same problem and it still should be covered. I have had Sears products and the warranty for years on my appliances and this is the first time I have been disappointed with their Service. When I asked to speak to a supervisor I am told the warranty team is the highest level of personal. Ridiculous. I know it doesn't matter to anyone there, they don't really care . I would just like my refrigerator fixed. Tired of living out of coolers. Sincerely Monica Molloy , a very very unhappy customer.
Monica M,
Franklin Square, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771551418941
2 appointments, not fixed
If i could rate lower I would. He was originally scheduled for Friday the 13th. He said no one was home which was a lie there were 4 people at the house and a ring doorbell camera to prove he never came. When he did come on the rescheduled date he didn't fix anything and blamed the brand of range. On top of everything hewore his shoes in the house without asking if it's ok. Absolutely waist if time for 2 days.
Steve C,
Newark, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771551000259
Dishwasher still broken
The dishwasher is still not working, and keeps shutting off.
Erin P,
Salem, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771551041617
Rude and vulgar
One asked a simple question about a diagnosis this technician refused to do the work and then proceeded to use cuss words at me while getting in his vehicle to leave. This is a second time I've tried to work with Sears just to have a diagnosis sent to my warranty company. Do not use them.
Vanessa U,
Corpus Christi, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771541647957
Terrible
Technician came in and quoted the repair. I had issue with the fact that the information given to me on my last repair was a lower quote. He said he would go talk to his manager. Then left and never returned without saying anything to me. I then spent an hour being bounced around by customer service trying to figure out what happened and why I the call was closed out. I then had to schedule another repair order for the part and technician and your customer services is claiming that I need to pay another service fee. This has been the worst customer service I have ever received from any company and once this repair is complete I don't see how this service is trustworthy.
Daniel L,
Canton, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771541539538
No service provided
My appointment was rescheduled initially for one week later. Then the technician shows up with no way to accept payment so he left without diagnosing the issue. I called to get a new tech and new appointment but it appears my entire appointment has been canceled. This has been a big inconvenience as we have had to spend time out of work twice because the time of arrival is very broad, 8a-5p.
Tezrah J,
Greensboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771464710072
Technician Never showed up for appointment - Lied
Made appointment twice today while at the house waiting for him . He never showed up . No tire marks on snow . Lied about coming to appointment twice today.
Bala K,
Lake Placid, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771464685112