Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Pointless waste of time and money
David was friendly, but didn't know the brand or machine. Only unplugged/plugged it in and told me exactly what I had already known and had explained online when making the appointment . Didn't bother to look inside the machine or test the power going into the machine to really diagnose the problem. Potentially there is a reset button inside the machine according to internet. Also it could be the machine is not getting full power and a multimeter could have told us that which I had assumed he would check, but literally did nothing. When questioned about opening the machine he said "don't need to the display doesn't work so can't tell the error." How about doing some actual diagnostics and independent thinking…. Waste of money and time.
Sarah B,
Seattle, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781909760812
Poor communication
Technician had poor communication. No response to questions. Will never choose sears again if i have an option.
Ripudaman K,
Ripon, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781909733262
Frustrated
I am sure he is probably a qualified technician but his general approach to customer service is lacking. From the time he entered my home, he started speculating about what he thought was wrong with my HVAC system, would not listen to anything that I told him as to what the previous technician said and he hadn't even checked a thing. Ultimately he left, my HVAC system wasn't fixed after waiting a week and I asked my warranty company to assign someone new. Overall I am frustrated with Sears. My HVAC system was down for a week, Sears tried to charge me $130 service fee on top of the service fee I already paid to my warranty company, the technician was rude and my HVAC system still isn't working correctly. I asked my warranty company to earmark my account and never send a technician from Sears ever again.
Brett W,
Brambleton, VACustomer service response - Brett thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781907024607
Lazy
came up with an excuse of why my dishwasher didn't work like a few bugs inside the control area of the dishwasher. He showed me a picture of maybe three bugs and said I had an infestation and then he didn't want to take any home with him. So he left so I'm pretty sure it's just laziness. I'd like to see how sad doesn't have any bugs
Matthew K,
Irving, ILCustomer service response - Matthew , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781906958776
washer repair
My washer has had detergent getting all around the drum and getting on my clothes. I was told to change detergents and put on the fabric softener cycle but don't put any fabric softener in!
Nancy R,
Clayton, NCCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781824519049
Did not fix our washer at all.
My washer is still broken. He advised that I can only wash 3 towels at a time. The washer is a Maytag commercial technology top load washer, that should be able to hold 17 to 18 towels per the website. I get an error message every time I have a load in the washing machine. There a message says that it won't drain and then it locks the lid and you're not able to get any of your clothes out. But I still had to pay the 119 service fee.
Talisa D,
Winchester, ILCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781824376355
Tech never arrived
My appointment was closed without anyone visiting my home. The service order was signed not by me and listed as declined service. This is repeat service call from a visit in April. Still no relief or response on repairing my A/c unit
Keenan Y,
Brandywine, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781820063662
Dish washer still isn't working
I had three separate appointments for the dish washer repair and it is still not working. There are a lot of delays for the appointments.
Christine L,
Arcadia, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781820013319
Refused to fix anything
He kept saying the problems were mechanical, not electronic. That is true. An appliance repair person should be able to fix mechanical problems.
Douglas A,
Chariton, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781820033883
Tech doesn't honor customer's request.
The last time Randy came out to do a routine maintenance prior to this time, he advised that the unit was one pound low on Freon so this is what prompted this "paid service visit today." Randy added the pound of Freon, I then asked "are you going to check the unit for leaks," he responded "I don't have to because it's only a pound low." I said to him, I would like for you to check this unit for leaks to ensure there are no issues causing the "low Freon" problem, and avoid having to call someone back out here sooner than necessary. Randy then put his tools away and left without saying another word. I was around back and getting ready to open up the garage for him to check for leaks but he was gone without my knowledge. This is unacceptable and going forward, if service is needed at this address, I would prefer if you send someone else because what I asked of him was reasonable. Thank you
Maurice J,
Jacksonville, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781740675519