Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awesome
The service was impeccable. Well done thank you very much.
Justin S,
Walden, NYService visit June 25, 2026
A good experience all around. Good communication before and during the appointment. Useable information as to equipment condition and what parts would be needed to fully restore performance. All in about one hour. Reasonable charge for the visit and advice.
David K,
Castle Rock, COdryer repair
great - on time - didn't leave a mess - explained everything - made sure we had no questions - totally great
Gayle O,
Washington, NJTech was great, dealing with company is not
Wayne is an awesome tech & certainly a credit to your company. He is experienced & quickly diagnosed the issue. He also went the extra mile to research my warranty question. However, dealing with your otherwise 100% AI customer service company is terrible. There is no way to speak to a human being. That is the reason I would be hesitant to use Sears Home Services again, because of the way you run your company NOT BECAUSE OF YOUR WONDERFUL TECHNICIANS, like Wayne.
Margaret P,
Easton, PArefr. repair
tech. was on time, very professional , very polite, knew what he was doing
Beth D,
Bertram, TXDishwasher
Did an awesome job! Came timely. Completed job timely. Friendly.
Marilyn C,
Pittsburgh, PAGreat service
The service provider was prompt, friendly and quick. He was helpful.
Katie L,
West Hurley, NYJoshua
Joshua is very knowledgeable and doesn't take short cuts. He is very thorough
Tony G,
River Ridge, LATim kept us well-informed
Tim, our technician, did a superb job of keeping us informed of the status of our claim. He called or texted to make sure we knew what to expect. On the other hand, the automated emails and text messages were not as reliable. If Tim had not kept us informed, we would not have had a good experience.
William B,
State Road, NCMy AC repair
Vance did a very good and professional job. I would not say the same about the communication from your company. I have only been receiving calls from a stupid robot which, obviously, has a very artificial intelligence not to say no intelligence at all!! You should be careful with this kind of practice, as it shows little respect of your Customers. Hadn't it been an emergency, I would have canceled your service right away for that simple reason.
Jacques C,
Houston, TX