Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
He broke my dryer vent hose
He fixed the dryer, but broke my dryer vent hose. I had to get a new one and replace it, which was a big frustrating pain! I have asked for a partial refund.
Summer B,
Kent, WACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269548550
No show
Sears was supposed to come last Thursday. The timeframe was 8am -5pm. No one ever showed. There is no one to call you just end up in the automated circle of death.
Martin R,
Vero Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698270389357
Bad customer service
Technician Josue B. Was a no show for the 6th time.
Robin N,
Melbourne, KYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184905729
Terrible experience
Refrigerator was not fixed, installed part and did not fix this.
Shawn V,
Sunbury, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698184831462
Refrigerator repair
Mark, although very capable, with A&E was unable to repair because refrigerator had already been repaired by Mike's Appliance. This repair has been a nightmare resulting in me canceling my Sears Home Warranty. Mark initially evaluated problem and ordered parts on 9-22-23. An appointment was made for 9-29-33 to repair refrigerator. No one with A&E called or showed up. I called (45 minutes later) and no one was able to accommodate this appointment. Another appointment was made for 10-6-23. (2 weeks later) Again, A&E did not call or show up. I called, again, after going thru several prompts on the automated system, one hour and 20 minutes later, I was able to change the Repairman to Mike's Appliance. Mike's Appliance arrived on time and repaired my refrigerator on 10-13-23. Additional parts were needed, so I am still waiting to have my repair completed. I received another automated notice of an appointment for today. I assumed, it was too install the additional parts needed by Mike's Appliance. Instead, Mark with A&E arrived to make original repair. I contacted Mike's Appliance, again. Mike's Appliance has informed me that they are waiting on the parts and will call when available. This refrigerator is in second home and I must drive 2 hours to make these appointments. To date, I have wasted my time, not to mention the fuel needed to make these trips, 3 times. I would never recommend A&E or Sears Home Warranty. This is the worst service I have ever received. Terrible communication between A&E and Sears. No communication with me, unless it was initiated by me. Very unsatisfied.
Vanessa S,
Rockport, TXCustomer service response - Dear Vanessa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184699038
Incomplete
The technician thought he fixed the burner, but it is not fixed. It goes out after 10 seconds and stays out.
Frank S,
Henderson, NCCustomer service response - Dear Frank thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184687118
Oven
Canceled the service call after I took the day off from work… rescheduled 3 weeks later with a window of 8am-5pm… showed up at 6pm and had no idea how to fix my oven. Can't call anyone at Sears… it all automated! Awful!
Rmn,
Dublin, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698184598998
Not thorough enough.
Harold came to my home in 10/12. Per my camera footage he was in my house a total of 11 minutes. With 4 of those minutes being outside to "order parts". He did not properly diagnose my dishwasher issue and took at face value what I personally thought was wrong with my dishwasher and why it was tripping the breaker. He opened the door once. Asked me if I checked had my breaker serviced. Stepped out and came back in to say "see you next Thursday." When he got here today 10/24 because your dispatch team failed to assign a technician for my 10/19 8-5 appointment, He spend a total of 14 minutes in my home. He was amicable, professional, and nice to my son but again just installed the part asked me to turn on my breaker left the dishwasher running but didn't ensure it would not trip the breaker again and left. No proper diagnosis was completed again to ensure the dishwasher was repaired and would not have the same issue.
Liz J,
Haslet, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698184584745
SERVICE TECH
He is not a good technician. When he was here on 10/4 he could not complete the job and told me not to plug in refrigerator today when he called he told my son to plug in refrigerator to see what it does when he got to my door I asked him why did you have my son plug in refrigerator when you told me not to. He stated I did not know I was coming to the same house I told him you are the tech you should know that you were here I then said when my son plugged in the refrigerator no telling what danger could have happened you put us in a dangerous situation he looked at me and had nothing to say.
Lawrence H,
Amityville, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698184568632
Whirlpool Micowave
Not very happy second time Choice Warenty sent Sears out and they say because the model and serial number are not on my microwave they can not fix it.. He was gone less than 5 min called Whirlpool and gave them the serial TR7 43 49 and they gave me the model # WMH53521HZO sent me the parts list and the manual..........
Tammy L,
Goose Creek, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698184561331