Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not happy
Very bed tha just many making gimmicks don't use
Nilesh P,
Southington, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698270523615
LG Refrigerator
Not happy. Service tech told my husband it was an original compressor. NOT TRUE. Your company replaced the compressor 5 years ago! Now you want us to fork out $1000+ for a new compressor. No thank you.
Diane A,
South Jordan, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698270528151
Service
You send a text to my phone to confirm appointment saying press 1 for confirmation. i did this, next text say if i don't confirm appointment will be rescheduled. Next you email me and say Jonathan has serviced our unit, but he didn't come to our home. Beside just having to wait on someone to come to do the work its hard because we have things we must do. A whole day was held up yesterday.He didn't come to our house. I am sorry if i missed something. But thanks for a reschedule of our work for 11/7/23.
Judy M,
Eden, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698271209842
Worst repair experience,
The whole repair claim was a nightmare that no customer should have to go thru, Waited 6weeks for a part to be ordered and when it came in the washing machine didn't work and the repair man said we needed a new washing machine. Customer service and tracking parts with sears was impossible to work with, would definitely not recommend any Sears Protection Plan. Stay away from Sears, horrible
Georgia K,
Bloomfield, MICustomer service response - Dear Georgia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269858528
second floor air conditioner is not working.
On 10-23-2023 the the yearly maintenance person said that he repaired the second floor Air conditioner. That Air conditioner is not working. Apparently his repair was not successful. He has to come back and finish the repair.
Zehra R,
Oak Brook, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270492139
Dishwasher leaking
After 2 visits and almost 500 dollars the dishwasher still leaks
Michael P,
Cheyenne, WYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270467017
Not good
Follow up appointment was 2 weeks out for a washer repair. New pump and board needed which had to be ordered but "HIS" next available appointment was 2 weeks out. Didn't make any effort to improve timing and was void of empathy for the situation. Did not try to do better or even offer to try to do better. Actually refused to do better even after letting him know I would contact home insurance provider to request a better time line. It was a "my way or the highway" type response. Obviously disappointed.
Justin M,
Denair, CACustomer service response - Dear Justin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269681522
Worst Home Repair Service Experience - Ever! Buyer beware!
Would give negative star rating if I could. This is my story…buyer beware Sears A & E Home Services a joint venture held by Whirlpool and Sears Holdings that performs mobile appliance repairs. What a horribly run service company. From the day I called (9/11/23) my home warranty company to the day my minor issue was repaired (10/23/23) by A&E Factory service it was a living nightmare. I waited 2 weeks from the request call for a technician to arrive. Typical 4-hour service window, 8-12p. The tech finally texted at 1:20pm to say he would arrive within the hour. He finally showed around 5:30p. After asking me for all the same info & all the same diagnosis questions I had provided both AHS/America Home Shield (warranty company American Home Shield) and the Sears factory service remote tech that scheduled the service the field tech determined that the call had been set up as a cash collect service and not a home warranty call. Seems there had been no record of the information or photos I had provided to AHS or A&E Svc to the tech's software app on his phone. Important note: I had already called the manufacturer of the double wall ovens, Bosch, who had determined with 98% certainty that it was the control module/control board. I provided this information to the on-site technician. After being on-site for 90 mins trying to sort it out and source a part for which he wasn't sure of the diagnosis – he said he had to cancel the call. Although based on the information I gave him from my call with Bosch, he thought he had a diagnosis & found the part that could likely fix the issue, he couldn't order it or complete the repair until a properly set up service call was created in his app. I would have to initiate another one the next business day with AHS to ensure it was correctly received in the A&E system as a warranty repair ticket so the customer wasn't expected to pay in cash. The next day I called AHS to convey the whole blunder on their part, to which they
CKay,
Pleasanton, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269705202
Refrigerator repair quote.
Very disappointed when asking to give a quote for the repair of the refrigerator. Did not give the total amount only the cost of the items they would be replacing to fix. Sears home service was not helpful at all. We will never buy again from Sears.
Kimberly D,
O Fallon, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270438156
Lazy and Rude
I had Shawn come out to my property to diagnose my fridge. I was his last service call of the day. He said "there's bugs and it looks like someone tried to make a repair before". He mentioned that some lights were missing which wasn't true and I have pictures. He was there for less then 10mins and he never mentioned his name. He took my fridge apart said he couldn't fix it. Then, proceeded to put everything back incorrectly. My wife sent me pictures of him not putting everything back. If I could leave pictures I would. He was also extremely rude to my wife and her brother. I understand he's a contractor, but some professionalism shouldn't be too much to ask for.
Gabriel O,
Hughes Spgs, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698270405383