Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Super bad service
A very bad service, they made a first diagnosis, they sent for spare parts and they did not come on the day we had an appointment to place the part, they did not call to cancel the appointment or to reschedule the appointment, we had to call to ask them to come to finish. the work of refrigerator composure. On the second occasion, for the same problem, they made another diagnosis and again they sent for parts and it took them 1 week to put it back in, so we were without a refrigerator and the person who came to do the diagnosis was very rude, accusing us of wanting a refrigerator. new when the only thing they wanted was for the problem to be fixed since there are children at home and it needs to be working. On the 3rd occasion when he came to "place the piece" he came in a very bad mood accusing us of wanting a new refrigerator and taking photos of the house since we asked him to please take care of the floor when putting the refrigerator in its place why the last time? I had torn it apart (we have dated photos) he got very angry and started taking photos of the house and talking very threateningly.
Lucia Hernandez,
King City, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1698355945021
Today's Appointment
I didn't believe was even a Serious appt today, for 3 appt prior,all text messages ,emils,and voice-mails by Sears confirming appts NO ONE SHOWED,After waiting All Day,So Chice Warranty had someone else come to finish the work. Look At other Appts you scheduled and No ONE Showed. You can't call anyone at Sears to talk to either, Would like someone to call me. Very Unhappy
Diane,
West Mifflin, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278572362
Took all parts and refused to do service
A previous technician noted lots of updates that needed to be done and ordered lots of parts when the second technician came after all the parts arrived in the mail he said nothing needed to be fixed and took all the parts with them and left. It was very confusing and very frustrating and after the first technician said all the repairs would be covered in no charge the second technician said there would be charges if he did any of the repairs. We have a master protection plan which has never had any co-pays or charges ever! Very disappointed, probably will not renew my contract.
Daniel H,
Chesapeake, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278563958
bad for customer service and the way he treated my appliance
I had a very unpleasant experience with Mr. Fiallo. this past Thursday october 19th, 2023. He came to my house and worked on my GE Fridge that was already diagnosed and parts ordered by another SEARS Service on October 11th, 2023. Fiallo was supposed to follow up and replaced the parts; however, instead of replacing them, he left my Fridge even worse and all original parts broken and isolated from the system. He troubleshoot and told me that he will replace the compressor, Drier Assy., and valve. He cut the cooper lines and removed the original valves and compressor, but couple hours later he came to me and said that my fridge issue is not the compressor, it was not diagnosed right. He pick his tools and left everything apart. According to the first service tech that diagnosed it, he stated that Fiallo was supposed to installed my original compressor and everything he removed back into my fridge. but he left and left my fridge in a worse condition. If the problem wasn't the compressor, I don't understand why he didn't installed everything back. He wanted me to sign for the bad service he did and his bad attitude didn't help either. I refused to signed. I need my Fridge parts removed by him back in the fridge if that was not the problem.
Mauricio M,
Wellington, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278547218
Horrible attitude
The technician had an attitude the minute he walked in the door as if it was an imposition to come to our house to look at the fridge. When he found out what needed to be done, he told us WE had to order the parts and pay for them and then he would come back and install them. Completely and utterly unprofessional.
BK,
Long Island, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278528395
No Show
Noone never showed up for my appointment. My appointment was scheduled today from 8-5 but noone showed up or called.
Joy F,
Tappahannock, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278491889
HORRIBLE !!!!!
I waited all day and appt was canceled without communication Dishwasher has not worked since he came
Sheri S,
Piermont, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698271162452
Broken Washer not fixed
Mark himself was fine and respectful. However our problem was not fixed. We are very frustrated with the whole process. It has taken weeks to first get the repairman out to look at the problem. Then a other two weeks to have the part installed. And the washer is still not working. Now we have to wait yet another week for him to come back out. This is unacceptable. If it can't be fixed, we need a replacement washer.
Leanne T,
Woodward, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698271175487
The worst ever
I could tell when he got out of the van that he hated his job. Yes my washer is in a tight area but I put it there by myself. He may have tried for a minute to get it out and said he couldn't do it I just had surgery yesterday and couldn't get it out myself. So he left and the washer didn't get fixed .
Marvin A,
Paducah, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698271181309
Cooktop repair
Terrible!!! On September 27th-Sears tech came to troubleshoot and repair the defective cooktop but concluded it was electrical problem. I had to request and wait for AHS to dispatch an Electrical company (MAE DAE ELECTRIC, LLC to come check it for October 11th, 2023 but their diagnosis revealed no problem with electrical. AHS recalled Sears again to check it. This time they said they don't service Ikea brand (brand name wasn't visible but could've been re-verified on first visit)-I am now told, an appliance contractor, AMERICAN EXPRESS APPLIANCE SERVICE who said will come to check it out on October 27, 2023 leaving us without cook top for over a month Instead of replacing the defective item. Very disappointed with the Sear too technicians w/ vague recommendation. This comment will be posted on social media
Kokeb T,
Potomac, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698270542580