Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Kitchenaide microwave
Today was a the 3rd visit to repair my built in microwave. The display over was ordered and replaced today. The display and microwave was working initially, but 2 hours later, it stopped working. Display is messed up, keypad start cancel, all buttons do not work.
Theresap L,
San Jose, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356340440
Horribly service
Technician did not show up for appointment, I missed a full day of work. I called customer service and they were not able to find the work order.
Gabriela M,
Pasco, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356333984
Washing machine not fixed
Washing machine is not fixed. It shakes very bad. They did not test machine to make sure it was fixed. Closed ticket saying repaired - it is not repaired completely
Rozalynn P,
Pleasant Hill, CACustomer service response - Dear Rozalynn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356362285
Terrible service
Although the repairman arrived timely and was pleasant, he left our washer in worse shape than when he arrived. Further, it is impossible to schedule a return visit to rectify the situation. We now do not have a working washer, or a means to arrange further repair.
Craig D,
Chico, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698357830470
What kind of service id this!!
We contacted Sears last month regarding our Furnace not working. After waiting several days for a Technician, who then came out, and he didn't have the right parts so we had to wait several more days. We were freezing. Next appointment, my husband stayed home and no one called or even showed up for the schedule visit date. We received another dated. He came, changed a part it worked for 2 days and then it stopped working again. I called and they rescheduled for a 3rd time. We waited over a week for another appointment. Again, he changed another part and it worked or a few hours. Then there was no heat. I thing they need to send someone else. This Company keeps Billing and they're not doing a good job!
C. H.,
Spring Valley, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356311517
Repair
Left refrigerator out in floor. Did not level back up. Broke adjuster off back corner. Doors wouldn't shut as it was not level
Lisa C,
Hillsville, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698356300195
Ice maker
He said he put a "new seal" on our fridge. BUT his comments on completed invoice said differently!!! He is our 4th technician to try and fix our ice maker!!! Send someone who can fix it.
Jennifer S,
Plainfield, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356304569
Dryer problem not yet evaluated
Dryer still not working. According to Brian dryer is appropriately working when not connected to vent. But it stops even when not connected to vent
Trang H,
Egg Hbr Twp, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698356287193
Dryer repair
Although the dryer was fixed, the top was scratched and has marks all over it from the tools resting on it or how he set the top down. Feeling upset.
Catherine B,
Prescott, AZCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1698355998650
AC man
It was not a good experience, Man said in didn't have a filter and it was right there by the unit. I'm so aggravated.
T,
Patterson, LACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1698355972107