Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service
Tech never showed for first appt. When he finally did show up, a month later he didn't want to do the repair because the compressor replacement was on a second level. Now we have to start over with a new company. Absolutely horrible!!!!
David J,
Spicewood, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698358142804
Replaced refrig water pump
Did not fix refrig. It is leaking more than ever. REFRIG NOT FIXED
Donna H,
Highland LakeCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698358160888
Absolutely worthless
Tech came on time. Scheduling was easy. However he did nothing. Basically said that the item that needs to be repaired was not his problem. We should call the manufacturer. We bought the fridge from Sears but they won't service it!! And we got charged. What a ripoff.
Steve R,
Honolulu, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698358173582
Poor service
Keith installed a new ice maker , he did not insure it was working before he left, we still do not have ice the next day, I called for another service appointment. I would prefer that someone else come to repair the ice maker now , not Keith
Sandra W,
Eldon, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698358179186
Washer still not working
It's sad to have someone come out 7 times and the problem is still not fixed I will never use sears again
Monikia J,
Brownsburg, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698358186564
very poor knowledge and very poor patience for the job
We have this problem ongoing, the fridge is only One year old and very frequently it would stop working, we have to unplug and wait a while and then it starts working again, we had a guy came out last time just like 6-7 weeks ago and he told us that if this happens again then we have no choice but to change the motor, because this problem for this particular fridge is known that it will be back and the only solution is changing the motor or a part of it, so it happened again, we called for help and this guy showed up, he didn't want to bother so he just said "its working fine now and we cant help you!", which basically means that next time when this happens just leave it like is and wait 3-4 weeks for Sears technician to show up and order the proper part and then wait another few weeks for them to come fix it,( and that's the case if the proper part was ordered, if not than just add few more weeks).
Rachel L,
Brooklyn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698358564934
Ice maker
Horrible service Don't even diagnose the problem and closed the case with no solution
Padmalatha D,
Glen Allen, VACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356511961
Not good
There was a burnt smell when turning on the furnace. He replaced the motor. Which I'm sure did need replaced as it is original from bldg construction in 2003. However, if the motor were the only problem, why no smell when running the AC? He said it must be coming from ask the dust in there and suggested calling someone to clean out ductwork - drywall dust. From 2003?? Again, why not an issue when using AC? And why no smell for the past 19 years? Nothing is fixed!! New motor, I'm sure it's nice, but still nothing fixed!
Jima B,
Miamisburg, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356496070
Lied to insurance company & me
He lied to me and the insurance company stating that my dishwasher wasn't working because I failed to maintain it and that it had mold because of the same. The mold is from the fact that it took my insurance company over a month to find a technician to come out. I explained that to him. He told me he was going to recommend a replacement to the insurance company since the leak had caused so much corrosion underneath. He also submitted a claim to the insurance stating that had replaced parts but he didn't replace anything.
Melissa C,
Bon Aqua, TNCustomer service response - Dear Melissa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356472624
Sears home services
I still have the same problem. He did not fix the gas leak
Efrain C,
Pendleton, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356370308