Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
HORRIBLE SERVICE AND NOT THE FIRST TIME !!
NO EXPLAINTION ON THIS REFRIGERATOR AT 706 AND AT MY OTHER HOME WICH IS "809 MICHAEL DRIVE" THIS PROCESS TOOK ENTIRLEY TOO LONG AND NOW WE CONTINUE TO HAVE THE SAME RESULTS, PLEASE DO NOT SEND THE SAME PERSON BACK TO EITHER OF MY HOMES. HAVE BEEN GIVEN TO THIS PERSON,ONE FOR THE ICE MACHINE ON THE REFRIGERATOR @706 AND NOW THE FACT THAT THE REFRIGERATOR IS STILL BEING CALLED ON. IF YOU ARE SEEKING A JOB DONE WELL, COMMUNICATION IS APPRECITED FROM EITHER YOU THE COMPANY OR THE CONTRACTOR. THIS DANCE HAS BEEN DONE TOO MANY TIMES. I WOULD LIKE FOR THE TECH THAT COMES TO ASSESS,FIX OR REPLACE THE REFRIGERATOR COME AND PEFORM THE CUSTOMER SERVICE, THAT IS EXPECTED. HAVE A PLAN OF ACTION, BASED ON INFORMATION GIVEN.
Michael,
Bellevue, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698448487258
Repair
This TECHNICIAN DID NOT SHOW UP FOR HIS SCHEDULE APPT TODAY 10/27/23 bet 8-5 this my second complaint against this person ALFORD HE IS UNPROFESSIONAL AND GIVING SEARS A BAD REP. No show no call HORRIBLE CHOICE HAS BEEN NOTIFIED
Lawrence H,
Amityville, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698448471896
Poor representation of company
Second time here. Same issue returns next day Necessitating third visit
Anonymous,
NYCustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1698443665720
Refrigerator
Why didn't he come prepared? I had to use my own 💡 bulb I expected for him to bring and put the refrigerator light LED. MY REFRIGERATOR LIGHT THAT HE PUT IN,V IS USED FOR MY FAN BULB. HORRIBLE JOB FOR WHAT I PAY FOR GUARANTEED REPAIRS SERVICE.
Rhoda M,
Lynbrook, NYCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1698443633980
Broke Shelf
Technician came to fix washer and leaned on a shelf pulling it from the drywall and didn't say anything. I pulled camera footage of him breaking it and trying g to lift it back into place.
Jeff,
Medina, OHCustomer service response - Dear Jeff thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698442644665
If I could put no stars I would
Tech came out and put tape on a malfunctioning part told us that was all he could do and that we couldn't use a function of our appliance anymore.
Torrey,
OhioCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698442642248
Microwave is STILL not working
Jeff did two thumbs up that the microwave was fixed and left. We didn't have a chance to heat up a cup of water to see if it works for ourselves before he took off. This is the 2nd time he "repaired" it and still failed. We are now without tge use of a microwave for two weeks!!! Sucks!!!
Dorothy D,
Concord, CACustomer service response - Dear Dorothy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698442621279
Unhappy Customer
The new parts were installed, I ran the dishwasher, and there was no hot water and no hot drying. The dishes were dripping wet. Can't you fix it?
Frank K,
Queen Anne, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698442419025
Rude and elitist
This is the same Tech that evaluated our stove several weeks ago, and at that time refused to replace our heating element, even though it was not getting to the proper temperature. He tried to justify his decision based on his "25 years of experience." But we still needed them return and re-evaluate it as it's still not working. And they sent the same Technician who was so rude to my Wife and other family members. He arrived already assuming that our oven was working properly. But it doesn't heat properly and it has been severely undercooking our food. This person will never be allowed back in my home again.
Jack G,
Lake Mary, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698363909260
Dishwasher repair
When he left the dishwasher still did not function. He used the new parts provided. He never checked to see that the dishwasher worked.
Karen S,
N Las Vegas, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698363900607