Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rude and doesn't have a clue
This tech first visit started with him being very rude and defensive. We actually have had eight visits and issue still not resolved. This tech said I don't know why the last tech did what he did. He had to look at schematics on his phone and said must be your filter is clogged go get one and try that and he left His next visit he just put silicone on tubing said turn off the water for 24 hrs we did still leaked. Finally a sr tech came and just shook his head. Had to replace the housing again because of the silicone. Unfortunately even with the second housing we still had problems and this tech was sent again. Wow even ruder. Said I'm not a plumber but must be your water pressure. Said he was going to HD to get a part and would be right back… that was three days ago. Not what he wrote on the receipt that was later emailed to us. He closed claim though still not fixed. Three strikes and that's it. Rude, lied, and didn't do the job. UNACCEPTABLE!!
ML,
Tucson, AZCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1698525935358
Horrible service
This has been the worst, most stressful experience. The technician was scheduled between 8-5 on October 5th and called to reschedule for October 6th (the next day) to diagnose my washing machine. After diagnosis American Home Shield decided instead of paying for a new washing machine they would give the okay to order new parts to fix my washing machine. I was then scheduled on October 19th for a technician to come back to install the parts, after waiting 8 hours for the technician to show up on the 19th I finally get a call an hour after the technician was suppose to arrive to fix my washing machine saying that it was too late and he had to reschedule which was going to be another two weeks out and at this point it had already been 4 weeks without a washing machine in a household of a family of 6. The technician also ordered the wrong parts and Sears and American Home Shield left me completely out in the cold with zero resolution and denied their screw ups and refused to order the correct parts for my washing machine. I will never recommend Sears or American Home shield to anyone and I will make sure to post and have everyone I know post on every social media platform about how awful Sears and American Home Shield are and how they have no respect for their customers.
Julianne L,
Lewisburg, TNCustomer service response - Dear Julianne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698525860425
It should be a zero!!!!!!
No one ever showed up nor was I called to say they were not coming. I am very upset to have waited all day for a no show. This doesn't set well with me. I was also texted an hour before 5:00 stating that they would come between 5:01 and 6:30. Truly this is not good!!!
Sharon Kelly,
Greensboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698525872188
Terrible
My water line was left disconnected and cause water to run all over my floor. My hot water line apparently detached also.
Glena D,
Greenville, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698452798168
Technician did nothing
The technician wouldn't move the refrigerator so he wouldn't couldn't do anything I took an entire day off work, and then had an appointment in the evening, so had my 20-year-old son at home waiting for the technician who came after 5 PM. The technician wanted the refrigerator moved by us, which neither of us would have been able to do so he wasn't able to fix anything.
Elaine T,
Wheaton, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698452787386
Didn't fix washer
The washer does not complete the wash cycle. Personally do not feel he knows what he is doing Do not want him ever to repair again in my home.
Fred M,
Galveston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698451336382
No results
Dustin was very nice guy but my washer is still not working. The last guy digno it wrong and ordered the wrong part. So I paid for parts and labor still no washer. No refund was giving and the part I ordered was taking back. I need this problem fixed. I should not be charged for labor when no work was repaired
Carmela P,
Jennings, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698451317320
Not happy
Did not fix it. Now another technician has to come out to order the part. I am not happy.
Karen S,
Livingston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698451310202
SEARS and it's technician for this claim we're/are horrible
Justin does not know how to communicate. He some how changes his arrival times, current location, etc., to work best for him and doesn't even show up at all. Also, I cancelled my appointment today and I received emails showing that I signed for the work that didn't get done today. Seems scketchy to me!!!!….
Anthony J,
Thornton, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698451285059
Replace control board in Samsung dryer
After replacing the control board, service man did not thoroughly verify that new control board working fine and giving proper signals to machine or not. He didn't even call samsung customer service to inform them that the new part is working or not. Even I told him. I heard only one line "it will work".
Kapil B,
Moline, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698451266224