Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
not complete
My unit is still having the same issue. The feedback that the repairman gave was not helpful/
Val T,
Marks, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698702727576
12 year product warranty not honored
55 Gal. (153.321544) The Tech did not write the model and serial number down. I was told leaks can not be repaired. You can try contacting the manufacturer, and see if they can help you. This water heater was installed on 02-24-2014. My user and care guide book says this product should be covered until 02-14-2026. Point 2. Supply a free water heater for one that develops a leak...Would you like to go to small claims court? I had to pay a total of 174.00 for his visit.
Shelia W,
Sharon Hill, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702351378
Dishwasher
The technician did not complete the job and there has been no follow up since then. Not acceptable
Suhas A,
San Jose, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702323778
Elite KENMORE REFRIGERATOR MAINTENANCE POST 12-13 SERVICING
I would like to commend. Technician Jarvice for his efforts to get our refrigerator working. He is professional in our home. But this does not equate to ability to got our Unit working. It is MOST OBVIOUS by now after over a year of repots, parts, and service calls that this UNIT IS BEYOND REPAIR. From the onset and introduction to bringing this Unit into our home…it has fell to operate efficiently. And again after multiple parts and attempted repairs….Unit Does Not Work. Temperature remains at 59- 60 degrees. We can not keep food, medicines in this Unit. You have us Feeling Helpless and Hopeless. It's time for you to Replace this Unit.
Jimmy W,
Boyle, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698702188767
Dishwasher
Seemed like the tech guy didn't want to be there. He didn't offer any specifics about how to fix it,other than a new wire harness. He said he couldn't do anything for us.
Bob B,
Goshen, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702139755
Didn't fix problem
Jordan came and he stated right away he never worked on my model refrigerator and doesn't know what to do. He took my refrigerator apart and replaced the ordered parts. My refrigerator is still leaking and the problem was not fixed. Need another appointment.
Vijoleta W,
Roy, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702111505
Suffered
No customer should have to suffer bc a house has a split unit on a maintenance visit. The initial visit should have been sufficient to show this tech that the electrical outside connection was missing, removed, loose or faulty. We should not have to now pay a deductible on a second visit after this level of initial work. I should not be subjected to FL heat anywhere in my home with my autoimmune illness. So why have a customer suffer so? The BBB will hear about this as it's the second such encounter with our units with this company. I filmed him on the second visit. This is your rep and you're aware of the practice to get the deductible fee for split units when we call for maintenance. That is not in our contact. We paid on the Spring visit too. Here is the biggest complaint and reason the BBB is being contacted. Why not eval one unit in Spring then the other in Fall in FL where only the AC is used? I know other past customers.
Gail B,
Palmetto Bay, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698701967217
Was not fixed
Had to call my warranty place and tell them that it was not fixed like the repair man said. Had to open a recall appointment for them to come back out again and look at it. Which was 10 days away. What a joke. It Was NOT loose change keeping the washer from spinning up. I was told the washer was fixed and spinning again after some loose change was removed. I asked if I should throw a load in to see if it spins with something in it. Was told no it's good to go. He left and I threw a load in and was doing the exact same thing it was before. So I went to google and googled said problem. right away things popped up showing that the hub on these washer goes bad all the time. That the splines get worn smooth. Extremely easy to get at and check. Sure enough mine was worn completely smooth. Went to the local appliance store to see if they had the part. Lady tells me they always keep these in stock for it's a common repair on them. Put the new one on and we now have a washer again.
Whirlpool Washer,
IowaCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698701939174
Not fixed the issue
He didn't fixed the issue at all. Spent 2 min only and said everything will work. Very bad service.
Mahesh S,
Vernon Hills, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698525952194
NO SHOW
HE NEVER SHOWED UP FOR THE APPOINTMENT SO WE STILL NEED THE REPAIR TO BE COMPLETED.
Michael F,
Killeen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698525924277