Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No machine
John ordered multiple parts. Came three times and I still don't have a working washing machine.
Helen S,
Pickerington, OHCustomer service response - Dear Helen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698960749644
Disappointing
I had worked on the upper ice maker two years ago to try and keep it running and not cost the warranty company a replacement. Michael acted like I had abused the refrigerator. The lower ice maker and freezer has worked for the last two years. I have had 3 major expensive issues in my home the last 2 weeks. In addition my son was in a car accident. The previous technician was more polite and understanding.
William W,
Seymour, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698960811978
Unprepared, unprofessional
This tech was not prepared with the tools he needed and left a mess while leaving. He asked to borrow my tenant's vacuum, borrowed a knife and soiled several new wash cloths of my tenants. He left a mess with the old parts scattered and charged an additional fee for cleaning the dryer even though the service was paid for in full during the first visit from a different technician. Ill probably be canceling my sears warranty based on this experience alone.
Jitender,
Herndon, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698879265993
Refrigerator repair
Our refrigerator is still not working. Gary came and did some work on it and told us that it was fixed and left. We are not happy with the service that was provided and are still without a refrigerator.
Albert M,
Keaau, HICustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1698874351545
The problem has not been fixed. The refrigerator still does
Not food. The appointment took too long. Yet the problem has not been fixed.
Philo D,
Fayetteville, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698879235859
Very unsatisfied customer
Very dissatisfied. 4th tech out for the same issue. This tech didn't even know what the problem was. Said he was only there to follow instructions and put part on. Stated he couldn't read or have access to previous tech notes....... absolutely a disservice and waste of time..
Noni S,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698874278208
Harel came and did basically nothing except that he cannot r
Harel did not show up 10/17/2023 on 10/24/2023 he replaced icemaker and does not work I wasted whole day He came again on 10/31/2023 and stated that the wires does not work The refrigerator is working and we dont know what else to do He does not give his Supervisor and he is field supervisor. If Sears go bankrupt it is because of inefficient people
Vasudeva M,
Floral Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698874183631
Poor representation
Poor customer service Does not care about customers Did not troubleshoot … made us very upset He said he won't do a half job..we don't want a half job. We want to troubleshoot the situation and if worse case senario we will deal with that but you can't jump staright into worse case out the bat!
Jeanelle Rey,
Orlando, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698797509675
Microwave repair .
very bad experience from Sears. Since 2011 I have been a customer of sears master protection plan. my microwave not working for more than a month four Technicians came and looked they said the parts are not available. the agreement is if the parts are not available they have to replace new microwave but Sears doesn't want do that. I am not going to renew the agreement I don't trust this company anymore. Jaison Abraham
Jaison A,
Allen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698797492410
Extremely disappointing visit
Tried to explaining to the tech what we were experiencing with our washer, that clothes weren't getting fully cleaned and we suspected the agitator, as it does not sound like it used too, and not makes an unusual click sound. About 3-4 weeks ago there was a noticeable difference in the cleanliness of our clothes. No other changes were made to our process, same detergent, same cycle, same water level etc. He ran it on a rinse and spin cycle, it finally started attempting to agitate, it started making that clicking noice which I pointed out, to which he said "that's what it is supposed to sound like"; strange because it never sounded like that before, but he assured us it was normal. Not sure what else to say to the "expert" at that point. He did nothing else to test the function of the agitator, based his assessment solely on the sound. I asked if there was any other way to test it, he once again asserted that it was normal. I also asked about the unusual balance the washer has been experiencing. I understand not loading a washer properly can cause banging, but as of the last several weeks it has been off balance almost every single cycle. For this he said that we simply need to run it on Large Load size every time. He checked nothing physically, not a tool left his bag. The visit was all of 15 minutes and his assessment was that we should try to use a brand of detergent like tide…specially pods. Versus the detergent we use, which is merely a scent free detergent that he was not familiar with. In addition to running the Washer on Large load for all loads, and using Hot water exclusively. It boggles my mind why the good people of Kenmore would have even those other options, perhaps they can consult with David from Sears home service, and do away R&D team. After David left, I took matter into my own hands, removed the Locking mechanism to witness the agitator functioning, lo and behold the agitator fails to agitate. I have taken a video of this.
Bernard V,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698714213363