Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Very unprofessional
Tech spent less than five minutes evaluating ice maker issue. Stated that someone had "pulled" the ice maker from the back of the freezer and it could not be reattached. This is a new unit that your company installed last June and had to come back to make adjustments three times after installation. No attempt was made to fix or reattach the unit. Tech was unprofessional, made no attempt or suggestions to state how to fix and left within five minutes of arriving.
Michele U,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171120977
Refrigerator repair
The problem has not been fixed now. The freezer is not freezing. Had to remove all my items again.
Rosemary B,
Toledo, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772145347116
Most terrible experience
It took three visits from the Sears technician—who was extremely unprofessional—to diagnose the issue. Unfortunately, inaccurate information was then provided to the warranty company, which resulted in the claim being denied. The item in question is clearly covered under the warranty. Based on this experience, I would strongly recommend staying away from this company.
Humayun M,
Herndon, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772145308997
Servicing of furnace
We were informed that after paying for an extra service, the furnace was working perfectly. This was incorrect.
Melvin G,
Upper Marlboro, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772145243118
Nothing Went Right
Had the most bizarre experience with Choice Home Warranty today. The tech wouldn't even step inside until I paid a $75 fee that I had already sent to the company! When he finally got to work, he "fixed" my thermostat power issue completely by accident while messing with the wires. He then had the nerve to say wiring isn't covered and blamed the whole thing on a "dusty environment." It feels like this company has a mountain of excuses and exclusions they hide until the very last second. Honestly, I've never heard such outlandish reasons to deny a claim. Avoid them at all costs!
David S,
Ashburn, VACustomer service response - David, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771990419640
LG washer service
If Sears is going to advertise the LG authorized service provider then they should honor the manufacturers warranty. Very disappointed that my machine has a 10 year warranty and they tried to charge me almost $900 for a new motor, that is still under manufacturers warranty. As a senior leader of a company that has way too many ASA agreements with manufacturers, we not only honor the manufacturers warranty, but file for the warranty issues. So this disappointment cost me the service call fee, and will never use Sears again. As a final thought, when I asked the repairman about the ASA warranty, and explained how it should work, he was very clear on the fact that Sears doesn't do this, and only honor their own warranty.
Joe A,
Overland Park, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171152163
Sonny
Refrigerator ice maker is NOT working. Please let him know.
Diane L,
Pine Bluff, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983342941
Sarah Combs - HVAC Service Request
Vendor did not show up for the scheduled appointment. It was rescheduled 3 times. I had to take off 3 days of work without pay for this. When I called your customer service I was told he was not returning to repair my hvac unit because he decided nothing was wrong with it. I'm very dissatisfied with this service.
Sarah C,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983326748
Very disappointed and uncomfortable.
We were very uncomfortable with Raymond D. If asked any questions he became Argumentative and condescending. His helper was very polite but also seemed uncomfortable. Raymond attempted to correct our erratic temperature Wise oven in the 4 visits me made here. His first visit was to tell my husband the oven just wast given enough time to heat. The second visit because his suggestions didn't correct the problem which Raymond D. Insisted was corrected! On the third visit the floor was left soaking wet from snow tracked in. Not wiped up by and an order put in for parts. On his 4th visit we were sent 2 of the three parts Raymond D. said were ordered. We did not open the packages and left them sealed for when Raymond arrived as they came to our address. We also showed him a copy of a text sent to us saying the technician would be sent the parts and only two were listed. My 85 year old husband pulled out the stove, unplugged it and cleaned out the drawer under the oven before Raymond D. arrived trying to appease him. Having dealt with him 3 times before. When he left after his 4th visit to put on the two new parts he waited for the oven to heat and maintain the temperature setting. We tried to explain what it had been doing and was met with aggression. When the oven got to 350 degrees he simply walked out the door leaving it open as he left to us showing his defiances. It's our thought he is a very angry person, unhappy with his job and customers. We will not be calling to have any additional work done "IF" the oven should give us additional problems. We would also not be interested in getting additional coverage for any other problem out of fear we would be visited again by Raymond D. We're sorry to send this along but you really should be aware. We'd hate to think these were isolated situation just with us.
Roderick C,
Warren, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771972932766
Horrible service
I wondered why I stopped using Sears for my washer/dryer maintenance/repairs, so I scheduled an appointment for today between 8am & 12pm. At 1:27pm I finally received a call from the technician that he should be at my house within the next hour. He provided the excuse that Sears put him on a late start schedule so he was behind on his appointments. An hour came and went. At 4:20pm I received another call stating he would be there in about 35 minutes. After arriving almost 5 hours late he didn't do any service to my washer. He said the problem I have been having for over a year didn't exist and it was likely something I was doing that created the problem. He didn't service the machine or take anything apart. He charged us $129 for the visit and was gone within 10 minutes. No service performed. No discount for being 5 hours late. I tried calling to have someone else come out and they don't have any people you can talk to. Only their AI named Samantha. Now I remember why I stopped using Sears. What a waste of time and money.
Nancy C,
Placentia, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1771885642081