Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rip Off!
Randy Collected the deductible upfront and left without saying anything! He said he was going to call in the repair approval and wait in his truck while waiting on the response if it was covered. I looked outside to follow up and he was gone. I received an email of the receipt and that the issue isn't covered. I called his phone and he did not answer. The real issue is that he is over weight and did not want to keep climbing the stairs. He complained about having knee issues so he said the unit needed cleaning to avoid the work. This is a scam! They collect the deductible upfront so that they don't have to do any work and still get paid- Sears is horrible and so is choice home warranty.
Crystal P,
Orange Park, FLCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your model# and serial# of your unit, and we will look into the matter promptly. Please mention your service order#0007435-13440198 in email. Thank you for bringing this to our attention.
Sears Home Services on 1772230260615
Did not check/warranty previous repar
I had my freezer repaired last month and wanted him to check the Repair work. All he did was clean under the freezer and charge us a diagnostic fee.
Brooks B,
Needville, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772229740084
Dishonest service
You guys only care about the money. Showed up to my property, demanded the service fee, after received the fee, said he can't work on my call. So collected the fee without even trying.
Oscar I,
Yorktown, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1771963435671
Oven Warranty
David showed up to repair, immediately saying oven wasn't converted properly, he said he's been doing this for 20 years, told me I needed to get gas company to check it out, so I did, everything was right on gas side. Another tech came out, it was the temp sendor so he fixed it. Sounds like David needs to find something else to do if he's been in appliance repair for 20 years and still hasn't figured it out.
Lucas S,
Crockett, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1771963271581
Terrible and unfriendly
He continued to talk about how he dislikes his employer. Said he could not perform a check for an internal gas leak as he needed batteries. We asked for a second opinion but he evidently thought this was an affront to his ability and never requested one, nor included our request in his report. Very loud and obnoxious. Very low knowledge of the English language and could not understand what we were asking, nor could we understand his shouting.
Lisa L,
Fairfax, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771963328312
HORRIBLE
Roberto called to cancel my appointment @ 7.30 after nobody answered phone in office he called me back and decided to come to my home. Basically i guess he want to get off. Roberto was ruled and not professional in his tone how he explained everything. His attitude was HORRIBLE. Its people like him that don't care about costumer service and hurt the company name
Jack M,
Metairie, LACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1771963366875
No service provided
Paul called and said that if he comes out for the repair he would simply tell us that our refrigerator is not working due to the weather being cold. I asked if he had a machine or anything to test it and he stated no; He said I should wait and reschedule my repair in the summer. I canceled my appointment and rebooked with another company who was able to come out and repair the broken timer on my refrigerator freezer that was stuck in defrost mode.
Alita H,
Butler, PACustomer service response - Butler, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771888169555
Problem Not Corrected
We have been without our gas range for weeks. The first technician that came out had to order two valve stems, four should have been ordered since those knobs were nearly impossible to turn on and off. The last technician replaced the two valve stems and stated he found a leak in another burner and fixed it. It was not fixed. I had to call New Leaf to schedule another appointment because we could still smell gas. We had an appointment scheduled for 02/24/2026. I received an email this morning stating the appointment had been canceled. We had our gas company come out today and the technician determined t the middle valve is still leaking. I expect someone to come tomorrow and take care of this problem.
Freida E,
Chester, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772171280663
Not fixed.
The first tech came and ordered parts. A week later a different tech comes out and replaces the part. The dryer still makes the same noise. Tech says now that's normal. Try hey don't have a clue. A brand new dryer shouldn't make noises
Matthew S,
Richton, MSCustomer service response - Matthew, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771888245418
Need documentation to AHS to replace Microwave
Tech came out and determined that Microwave is unrepairable. The documentation needs to be sent to AHS, American Home Shield Home Warranty Company so that they can replace the Microwave. We are still waiting on that. Instead, you guys rescheduled the appointment to today again - that is not what is required. Poor Follow-thru from the tech appointment or internal Sears Home Services process is broken
Sri N,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171241738