Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Broken Washer
My washer has been broken for 2 weeks still not fixed had a technician out here twice now and still cant use my machine
Jodi M,
Bellville, OHCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772230300700
Installing lights in refrigerator/freezer
Robert was very polite and professional while installing the lights. He finished the job in a timely manner. Sandra Collins
Sandra C,
Perry, GACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1772230571419
Showed up and left
Technician showed up past the time window. Siad he could not work on fridge because it was not in main house and left. The company serviced 2 other times. It is not working from Previous repair.
Ryan C,
Lake Worth, FLCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772230261878
My repair is not complete
I have had multiple service calls for same issue and repair of appliance is still not complete
Trisha R,
Fort Smith, ARCustomer service response - Trisha , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772147029260
Poor
Repair man did not come in the house and did not repair the machine which has died. Not functioning at all. Very frustrating
Marcy L,
Bath, MECustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772230216685
Never
The repairman came to my house on Wednesday, put a temperature of gauge inside the fridge told me it was a fan and that he would order the fan. He would come directly to me. The fan was there on Thursday, but he said not to make the appointment till Monday. He was supposed to come on Monday at 11:15 he showed up at one, you took the refrigerator apart, said it was the wrong fan. He couldn't get the new fan. It was unrepairable took the new part with him and left.. He ordered a fan for an ambassador refrigerator. Mine is a Samsung He left a part of the refrigerator on my counter that he didn't put back in.
Shelly A,
Defuniak Springs, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772230190491
unable to fix
the technician told us he was unable to fix it due to the company not picking up the phone and dont have the part to reschedule this service
Andres G,
Austin, TXCustomer service response - Andres, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772146820601
DISHWASHER
NO SHOW, WAITED AROUND FOR 8 HOUR FOR NOTHING,THINK THAT WE GOT TO DO
Michael G,
Port Allegany, PACustomer service response - Michael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772146963505
Very unsatisfactory service
My issue wasn't resolved. I explained him when the washer are full don't spin well leave clothes totally wet.
Nora M,
Hialeah, FLCustomer service response - Nora, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772230065991
Very unsatisfactory visit I totally disagree with today
Very unsatisfactory service. Very disappointed with today service I need to resolve my issue.
Nora M,
Hialeah, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772264564127