Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
166.6K
Average Rating
4.7/5
Not a good day with Hanif today
He barely allowed us to explain, he didn't do anything empathetic to understand the situation, he unilaterally charged us without letting us know.
Aravind C,
Brambleton, VACustomer service response - Aravind,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692141155642
Bad
Bad service, intermittent microwave heating. Insisted micro was working. Took 5 to 10 seconds to light up magic light. Finally quit working wanted to charge extra service fee for 2nd trip even though 1st appointment didn't correct the problem. Cancelled service contract money grabbing scheme.
Thomas M,
Rio Rancho, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692136984932
Don't use
Lied on arrival time they give you 4 hour window and still can't make it
Armando J,
Denair, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692136961170
Garden tractor
Allan is a terrific repairman. I am always so pleased with his work and with his demeanor.
Cheryl K,
Cleveland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692136935302
If I could him 0 stars I would
Technician came very fast as promised but once he looked at the issue which was a melted wire in the dryer he said it wasn't his problem and couldn't do anything and left with in 5 min. He didn't give anymore information besides to call the warranty company. This is exactly why I bought extended warranty to cover issues like this Espically for a dryer that is less than 2 years old.
Antonio O,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135865218
Still doesn't work. Not making ice
The repairman said it would be making ice in 24 hours and it hasn't made any. It has been over 24 hours
Randy S,
Texarkana, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135811527
Terrible
I would not use this company. This company fixed the same problem 6 months ago (freezer). It broke again and they would not warranty the work they did. Also the warranty company denied the claim because it was fixed less than 6 months ago. I was not informed the warranty company denied the claim. So Sears came over did not fix my freezer but ran my credit card for a service call. They literally walked in my house just to run my credit card.
Marilyn W,
Tomball, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135800805
Not Fixed
We are having an issue with dust or similar coming out of the Ice dispenser. The tech said the water m/ice was not filtered . This is a blatant lie! The whole house is filtered with a very high end system. It's filtered again in the refrigerator. I need a tech that can solve my issue or replace the unit as my contract states.
Mark R,
Fountaintown, INCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135766751
Worst company ever
I do not know where should I start for this. The first appointment was June 28 and today is August 15 th. They are telling me just they received the part. I tried to call them many times to see when they will come back to do repair, nobody other side of the line like a fake company. I found other company they did replacement same day so Sears wasted my 40 days and messed up my health Please stay away from this guys
Saban B,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692136831282
Dryer will not turn on now
When the technician left, my daughter tried to use the dryer, it will not even turn on now.
Lesley D,
Mobile, ALCustomer service response - Hi Lesley, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1692135739914