Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Great service
Great service provided. Good customer service and communication. Thank you
Frank T,
Plainfield, ILRepairs done on April 2 2026
Michael is wonderful. He is very professional and a perfect gentleman. Sears is lucky to have him. Patricia Cannistraro
Patricia C,
Stow, MASuper nice!
Michael was very kind and did a great job when it comes to a tech he's definitely the one you want coming to repair your appliances!
Tara R,
Marquette Heights, ILinterior lighting out
Robert was friendly and knowledgeable and the repair was very quick. He even shared some tips on better ways to help maintain my refrigerator. Many Thanks
Loretta M,
Trenton, NJNo time
He was able to adjust the refrigerator, that fix the original install! He was thorough
Paula B,
Las Vegas, NVawesome service technician, but no parts to fix!
James was a great service technician, but I wish that Sears would have prefaced the service with the disclaimer that most parts on Sears products are no longer available to get, therefor, unable to be repaired anyway. So a HUGE waste of money to have anyone come out.
Josephine A,
Hummelstown, PAHe tried to fix my refrigerator
My refrigerator was not working and he thought it needed a good cleaning so we cleaned it out but my refrigerator didn't work still after he left. It's been two days trying to get someone to come back to fix my refrigerator.
Alice B,
Orland Park, ILReview
After 7 weeks oven is fixed but ugly part should of been white and they sent black not happy at all
Lucy W,
La Marque, TXRob wears the cap and was willing to get to the bottom of it
I call GE, Washer (under warranty). GE, then sends notices to Sears Home Services, who send notices A & E. A & E give a 8-5 window, thats right 9 full hour window… Tech notifies by text at 8 1/2 hours they will be there a 9 1/2 hours. Researches strange noise for almost two hours. Then attempts to give a $600+ bill, ah Sir, it is a warranty. Tech becomes frustrated and irritated. Leaves. We start the process all over again. This time the same tech. (9 hours window again) comes and orders the parts that he knew needed to be done (explains A & E system requires tech to be @ the GPS / track of the home in order to order parts). Next 9 hours (thats right #3 27 hours into this) NO ONE SHOWS UP! Here we go again. Samantha the AI needs to be schooled, has a kindergarten education to do a what apparently requires a master degree. Attempts to give the GE Warranty guy still on line a 9 hour window, I refuse… he gets Samantha to give a 3 hour window. Totally different A & E Tech ROB shows up, wants to know what he is there for!!! Seriously, then where the parts. We have left that home and have an assistant WAITING and meeting techs. OH! Their picture matches our Ring camera, parts were delivered to the address, but no one ever said to expect them. Wouldn't that have been helpful. So after an hour to figure all of that out. And opening a package, they find the parts. ROB calls apparently a real person and decides to come back yet again. That is Right now we are at Visit 5. But although it is officially a 9 hour window of waiting yet again, (he will call and give a 30 mins heads up so Asst can meet him there) - ROB installed the parts, Still yet to see if the issue was corrected, will be doing a load when I return. ROB, gets the 5 stars, but the over all process of this repair deserves a -4 star.
Shirlene H,
Vienna, GArepair washer
good work, fast, friendly ,parts came on time no problems
Marie P,
Scranton, PA