Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Broken down again
I paid over 690 $ to get it fixed around Feb 11th not even a month and it quit working again, so now I have to buy a new one but it won't get here til March 6th ,not happy won't use you for anything again
Tina H,
Defiance, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772501973557
Awful Experience
You kept making appointments from 8-3 and then you would extend to 4:30, 5:30, 6:00 and then you would cancel and there was nobody to speak with. VERY OBNOXIOUS. AWFUL SERVICE
Bruce B,
Hillsboro Beach, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772492336117
can't talk to a real person!
Jimmy was great, but there were some questions that we needed answered and there isn't anyone to call when we have a question. I had this same washer repaired just 60 days ago for the same problem by the same person. But because he had already invoiced me with a diagnostic fee, there was no way to undo the invoice. It should have been covered under the 90 day warranty from the previous repair. Not being able to talk to a real person is a BIG downer and I would not recommend. using Sears because of that.
Stanley W,
Luverne, ALCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1772492300386
Liar
Once again Roger did not show up. He has done this four times to us. I cannot believe he hasn't been fired yet. This company and their technicians are a scam.
Christopher O,
Morrisonville, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772492294344
Poor
Poorest of poor; my appliance is still not fixed; it's been 3 months!!!!
Sutanuka P,
Billerica, MACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772492253769
Didn't fix dishwasher
Tech was supposed to just swap out sprayer arm. Claimed to test it. Left and now dishwasher doesn't even run a cycle. Just stops after trying to drain. This is after waiting 2 weeks! Now I'll have to get on the schedule again for another appointment window of 8-5. Yay….
Drew B,
Colorado Springs, COCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1772492189452
technically inadequate
Roberto was not able to determine why the washing machine was leaking water at the end of the cycle. He spent a long time going through the motions. He ended up saying it was the electronic board and recommended getting a new electrical board at the cost of more than $700. He never investigated the intake water valve despite saying not enough water was entering the machine at the beginning of the cycle. THERE WAS NEVER AN ERROR MESSAGE ON THE ELECTRONIC BOARD. BECAUSE I had disconnected the drainage hose when I moved the machine out from the wall to clean behind the machine, Roberto reconnected the drainage hose. THAT seems to have fixed the problem of my leaking washing machine because I have had NO PROBLEMS since Roberto left. I give Roberto an A for effort and attitude. BUT a D- for competence.
Martha R,
Metairie, LACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1772492244266
worst tech I've ever had sent to my house.
Technician did not listen on how to recreate the problem and lacked a basic understanding of how a dishwasher worked. He kept trying to tell me that that the 2nd smaller detergent cup was for rinse aid even though the machine has a rinse aid dispenser in addition to two detergent cups in the detergent dispenser. He also didn't understand that when high temperature wash is selected the water for the main wash is heated after the pre wash is done. This information is in the operating manual for the dishwasher. He left to go on another job with the machine running and told me to call his cell if the breaker tripped again. It tripped about 5 minutes after he left and he is not answering his cell phone. I left a voice mail. He also told me that I don't have a Sears Master Protection agreement but I have an Assurant warranty.
Kevin B,
Saint Augustine, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772264591716
Nothing done
Nothing was done. Do not like it all and why did the tech say he was done. He did nothing
Gracelea D,
Conway, SCCustomer service response - Gracelea , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772231373572
Poor Service
The technician was not much help and did not repair the issue.
Steven C,
Sicklerville, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772264530762