Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
very POOR Customer Service
Your tech was rude and he was told to leave. He said Sears will charge $1,000 to fix it but "I have my own company that will do it for 1/2 that price"
Douglas G,
Manassas, VACustomer service response - Douglas , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772492085408
Nice but obvious misdiagnosed priblem
He came in, did not ask me the problem I tried to mention the warning lights indicate flame ignited but not detected. He didn't look at that from what I can see. He is saying because it turned off we can have a gas leak. He said it's a gas leak and the furnace is ok. I gave proof from the warning lights that the furnace is broken. So all he did was delay any progress in getting our hvac fixed because nobody can say as he did that "the furnace is fine" just another delay for a home warranty company to do their job.
Lowell K,
Reston, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502043086
Absolutely Terrible!
He quoted me over $700 to replace a part for the ice maker that turns out wasn't broken anyway. The temperature was just too low to make ice, which it now does. Because I was a repeat customer of Sears, I thought it would yield great service. I now realize it's only a money grab since I was also quoted an additional $100+ by the same technician, for which I paid $129 for the trip, to install the filter that I purchased since he was already there.
Cassandra B,
Orlando, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772501503643
Not fixed
After your repair yesterday the refrigerator is still not working
Lori H,
Belleville, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772492472684
Service
The service I received was horrible from start to finish. First the window for an appointment is 8 hours! In today's world that is ridiculous. Then on my first appointment, they tested every wash option like delicate, normal, quick wash, etc. So that meant filling up my washer & draining the water each time. Can't wait to see this water bill! He says I need the panel replaced. It takes 1.5 week for my second appointment. 2nd appointment another 8 hours window! They send the wrong part but guess what it wasn't needed! The technician ended up calling Samsung who ran a different test and said the panel wasn't needed. 3 hours later my washer is sort of fixed. But this experience will make me think of buying a Samsung washer from Lowes again!!
Melissa Z,
Chesapeake, VACustomer service response - SO#8175-13408017 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502098332
Sad
Svc men when finely arrived, did get. 8 wks later Cant talk to a human ,sad Set up, virtual calls, many texts when ther coming . Canceled on 1/27/26. Reset to 2/14/26. Never showed, I called the # and ai said they would be there, waited all day and nothing. Had to call speed queen back , they issued another order. Very sad. Now started all the texts all over again. Now 8 wks later they showed and replaced belt. YOUR APPOINTMENT SENT UP IS HORRIBLE, YOU CANT TALK TO A HUMAN. You can't call direct to see why they never showed up. AI SET UP IS NOT WORKING AND YOUR CUSTOMERS are suffering. 8 wks for a belt is very very sad
Randy C,
Mountain City, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502018110
wrong diagnosis
I was upset about the choice home warranty! This is the 3rd time on 4 houses that the salesman told us would cover everything. Your guy told them lack of mantinence and yes the tenants just changed the filters not vaccummed the heater. But your service man said the control board was out that's why it didn't come on. I had my guy check it and the control board was fine and had blown a 5 amp fuse. Not the whole expensive board. I have 4 houses with them and I also my home have a Sears home warranty and am wondering about that.That's a lot of difference in parts prices amd paid you my deductible before he looked at it. With it being diagnoised from a complete circuit board to a new 5 am fuse! He also made an appointment for the next week and on the day I was expecting for heater repair I called and waited a whole week thinking my heater was going to be repaired. I would like my money back for lack of his knowledge .
Kathy D,
Shawnee, OKCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772502015040
Poor Service
I have American Home Shield. Sears came out to diagnose my Samsung washing machine. It's been over a week and they still haven't sent the service report to AHS. I would not recommend Sears doing any home repairs.
Ronald B,
Kilmichael, MSCustomer service response - Ronald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772492414985
Rushed and Unprofessional
I was very disappointed with this service visit. The technician stated the only way to access the faulty part was to pull the entire dishwasher out. However, after removing the front panel, he showed me the part that needed replacing, making it clear it was visible and accessible from the front. He then said he could not reach it and showed me that one of his hands was in a brace and that he was off work due tonsurgery for several months. Rather than attempting to proceed or allowing time to pull the dishwasher out as he suggested, he declined to continue. He was in my home for less than 20 minutes and ras he was leaving, mentioned he had four more calls within the next two hours. He instructed me to call and reschedule once the dishwasher was pulled out. After further review, it became clear the dishwasher did not need to be removed to complete the repair. Once he decided not to move forward, his demeanor became dismissive and he left quickly. This experience felt rushed and unprofessional.
Ronda F,
Topeka, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772501999701
Poor Service
We have not had an operating refrigerator for 3 1/2 months now. After Joe left today supposedly the for the final time our refrigerator still does not work and has error codes. When he left his comment was "well I sure hope it works because I'm never coming back here again". He's right, no one from Sears will ever come back here again..The two Service techs involved in this mess do not seem to know what they are doing. There is no communication with Sears and their service techs or the Customer.
Dale C,
Prescott, AZCustomer service response - Dale, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772230247536