Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Induction range repair
Had no idea what he was coming to service. Had to goggle are problem to figure out what to do. Had no experience with induction ranges and said our problem was normal and left. Frankly I wouldn't have let him touch it if he actually diagnosed it properly.
Wood W,
Southbury, CTCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772574677524
No show
He did not show up. But will got a bill like he did. Than we get a thing saying he requested another technician come look at it but again he never showed. Now I am getting the run around on the phone. It took me a half an hour to even get a live person. Now they are telling I have to wait 1 to 2 days to get a phone call
Daniel M,
Piedmont, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772502487861
Unbelievably high estimate to repair
Seems the strategy is to quote ridiculous estimate for the repair and pocket the $138.94 service fee (not charged if you go for the quote). I was quoted almost $800 to replace rollers and belt on my Kenmore dryer. Almost the cost of a new one. Thumbtack technician did it for less than $400.
Daniel C,
Albuquerque, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772502382644
Can I give negative stars???
This rude and deranged repairman came to my house to repair my dishwasher which we had already pulled out and purchased a part for but we are just not able to fix the door properly. We made it easy for him--dishwasher out and part ordered. So after he made the repair incorrectly and my partner noticed, he stated that he would not put the dishwasher back because they don't do installs! I tried to reason with him that he could not repair the dishwasher without taking it out but he said that was untrue which is an impossible statement since u 100 percent t needed to pull it out to replace the door cabling system and reattach it to the spring! That dishwasher has been in my house for 18 years and I pulled it out so he could make the repair. He started to scream and said he was not going to put it back so I said I wouldn't pay for the repair and he took my part off the dishwasher and then threatened to destroy the dishwasher and make it unworkable!! I told him he had to leave my house immediately. Lakheshwar S. Or Vish was the WORST most horrific experience ever!!! I hate to say this but he should NEVER be allowed in any persons home again!!
Robert B,
Minneapolis, MNCustomer service response - SO#8162-13462337 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502327210
Don't buy a Sears warranty
I paid for a Sears warranty. Then, I paid a $100 deductible. Tech came to my home and said that my cooktop was not covered. So, what was I paying for?
Dorothy C,
Glenn Dale, MDCustomer service response - SO#7084-13429825 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502283683
Hot water heater issue
Wilmer did nothing to try and figure out the problem. Looked at the tank awhile and said he didn't see anything wrong. Waste of time and money having him come. I still have no hot water 😕
Ulysses C,
West Palm Beach, FLCustomer service response - SO#7435-13447313 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502205745
Worst technician I ever seen
Very disappointed at this technician. He's not respectful and very inappropriate. He overcharged me, didn't know how to fix the problem and whatever he ended up doing did not work as the problem is still there.
Naesah M,
Centreville, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502126320
Worst experience of my life including forgery of my docs
Service technition had no idea what he was doing. It was a simple matter that the oil ignition coil had failed. He tried to test it but it was obvious he had no clue of how to test the coil. He then told me that he had to obtain the part and would be back in two hours. He then requested payment for his diagnostic visit which I paid. He left and then I get document that unit is fully repaired and I had signed off on the job with my forged signature. End result. Senior citize left without heat fopending snow storm. NO SERVICE AT ALL plus forgery. Not all senior citizens are stupid. I can understand why Sears went bankrupt.
Richard C,
White Plains, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502105311
Service
Technician stated he was not GE Certified. My washer is GE. He said he "thought" the motor was going & recommended using appliance until motor died & purchasing LG washer. No service was rendered. I continued to use washer until yesterday (2/28) 12 days after service call & it sounded like a belt snapped during final spin. Extremely dissatisfied with technician.
Kathy D,
South Burlington, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502080801
Never showed up.
Tracking message all day it kept changing arrival time. It is now 3:13 and they are asking how Eric R. service was. Well he never showed up. I scheduled appointment per web site for 3/8. Got a message if I wanted earlier time so I chose today 2/28. Per AI phone assistant could not locate my phone or order number. Order 000855513454681.
Maylyn V,
Chicago, ILCustomer service response - Maylyn , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772492484670