Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Quick, courteous service
No complaints with the tech's work. My only challenge was that Sears gave a 9-hr window for the service. Who sits home all day for a tech. Most companies have morning or afternoon options which is more workable.
Nicki F,
Goodyear, AZPerfect Work
Maintenance for range, washer and dryer. Service provided by Gilberto was perfect. He checked the above three electrical appliances near me. I checked them and I asked him some questions and he answered quickly like how can I clean the dryer filter. And he asked me how I clean it I explained it. You're doing perfectly and he explained how can I put the clothes in the dryer so they can dry faster.
Vivian A,
Guaynabo, PRRepair person was great but not the company
Don't appreciate that it is extremely difficult to speak to a person the the phone and Sears cancels or does not show up all day and the automatically rescheduled without asking. Also you charge enough and I shout not have to pay for you to walk in my home.
Cassandra R,
Schaumburg, ILTech was Great/Company Not
Chris did good job after multiple times coming out. We however will NEVER use this company again. You cannot speak to a real person. Hard to communicate anything. If this helps anyone decide between a small repair company and Sears company then I will save you headache. Do NOT use Sears. Go with the smaller repair company
Jason H,
Jamestown, MOBarry was an excellent technician
He was polite, & seemed to have did a thorough job in finding out what the true problem was with my refrigerator. I'm just waiting for the ice maker to make ice. Extremely likable person that knows his job. Sear AI scheduling system is absolutely horrible. I waited from 8:30 a.m to 7:00pm the for 4/1/2026. It's an all day process. You can not do any on the days a technician comes. Needs attention!!
Janet M,
Wilmington, DEService of refrigerator
Appreciate the knowledge the technician shared fridge did not need service only temperature adjustments
Laurie M,
Austin, TXWasher repair
Very nice and seem to know what he was talking about.
Denise W,
Holt, MIHome owner
Did great job very polite on time was very satisfied with work
Cortlen A,
Bear, DEGreat serviceman
Very helpful and knowledgeable about what was wrong with the water filter
Susan D,
Florham Park, NJRepair
Was quick and effective and showed up on time !
Patrick S,
Springfield, LA