Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Very unprofessional
Very unprofessional Offer nothing Certainly overpaid for doing nothing He claims to be a service repair guy but all he is a glorified computer tech He come to my house and tells me that i need a brand new water pump and says it's going to cost well over 600$ when all it needed was to be cleaned but I can understand if it's over his head Must be way beyond his pay grade to clean the pump
Timothy R,
Scarborough, MECustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772749254189
Tech never showed up
This is the third time I've scheduled a technician through you and he hasn't shown up. He says he has arrived, but he's not at my place. There is absolutely nowhere on the Sears website where I can talk to a real person to fix this issue completely unprofessional, unreliable, and frustrating.
Trish L,
Durango, COCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772662023606
Refrigerator Appointment
I feel like I have been scammed. William came to my house in a personal vehicle instead of the Sears or A&E truck that I was told about. He told me that his Sears truck was in Milwaukee being repaired. He had the Sears name tag so I let him in. He diagnosed the problem with my water dispenser which was a small broken hose in the back of the refrigerator. Because he told me that the estimate would be about $455, I declined the offer. When I received your email stating the the actual estimate was $232.05 I was angry. I would have had it fixed for that amount. Now, I have paid $125.55 and my refrigerator water dispenser is still broken.
Charlotte L,
Sheboygan, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772759808541
OPS manger
James, himself good. However, my refrigerator is still not working. I need a starter for my compressor; I have no feedback as to when you can get this part I need.
Ralph W,
Atlanta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772759748522
Problem NOT resolved!!
I was present during the entire time that the work was being performed on my Dryer. While Tyler appeared very familiar with my brand of dryer; the work that was accomplished did NOT solve the problem with my dryer making abnormal sounds and having a "thump" although there was some improvement. Sears had ordered the parts that were assumed to be required in order to ensure the repair was successful before the repair visit and they were available to Tyler. The parts were two rollers (although the Dryer utilized four rollers) and a tensioner. Initially Tyler checked the rollers that were present on the Dryer and checked the tensioner. He stated to me after moving the tensioner roller; that the tensioner was "bad" and he proceeded to change the tensioner and then replaced two of the rollers with the two new rollers. He then reassembled the Dryer and started it. The original noises and subtle "thump" were still present but minimally improved. I had available two more OEM rollers and an OEM belt available and Tyler replaced the two remaining original rollers and the belt and then started the machine once again without any improvement. What bothered beyond the ineffectual repair was the fact that Tyler apparently accepted this and proceeded to pick up his tools, point at the box of old parts and indicated that I could throw them in the trash and while he was exiting the door; he stated that the cause was the motor and that the Dryer was "old." While his final assessments may be true; Tyler's job as per my contract with American Home Shield was NOT to render his opinion after his interventions were unsuccessful but to REPAIR the problem or REPLACE the appliance! Tyler did neither! I have informed American Home Shield of my disappointment with how this service visit was conducted!
Charles R,
Wake Village, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772750629347
What a waste
2nd time no show. Waste my days waiting for service.
Anita K,
Decatur, GACustomer service response - Anita , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772663706315
Poor review on technicians and Sears Home Services and prove
Poor review on technicians and Sears Home Services and proveD with my services too. I wish Sears HS is better to follow their legacy how they used to be before the Chapter 11. Will not wonder if SHS does the same soon. Poor policy, services and reputations of not completing the job.
Kannan C,
Great Falls, VACustomer service response - Kannan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772578307562
A/C Repair
Tech just taped up a faulty part Said he didn't have the correct replacement part We expected the faulty part to be replaced
Jon R,
Boynton Beach, FLCustomer service response - Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772578361993
William R
Next time leave your number to call back. Do not come at the time was posted.
Shaneka B,
Fayetteville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772587270284
Refrigerator repair
Had one appointment set up between 8 am and 5pm. At 1:30 we got a text that no technician was available.Rescheduled for a week later. On next scheduled repair date technician called at 3:50 and said he wouldn't be able to make it until 6:30. We had dinner plans so canceled the repairs. Pretty sad customer service. Going to LG for other options.
John H,
Yuma, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772574726483