Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
David was great but I have issues with Sears
David is five star so none of the rest applies to him. David seemed not to know what service he was going to provide when he arrived. Better communication would help. Speaking of communication, why don't you apply all of the effort you put into the DAILY (for a week) appointment reminders into communication with contractors. I promise two reminders are all anyone needs: when the appointment is made and on the day of service. The rest is simply harassment.
Kevin K,
Bristol, WIRoger has excellent customer service skills
I am always glad when Roger is the one working on the appliances. He gets the work done promptly and properly. I've never had any problems post-repair.
Eric B,
Sioux Falls, SDRating the services
Eric was very courteous and knowledgeable…he was able to resolve the issue
Darlene B,
Hillside, ILGood Job Jimmy
Appreciate both of the technicians! Very informative and complete. Would recommend.
Matthew H,
Myrtle Beach, SCService call
Will was on time. He called me when he was on his way and he arrived at the time specified. When about his work efficiently and cleaned up after himself when he was done. A very personable and caring technician.
Alan B,
Beaverton, MIGreaaaaaate
Right on time . Understanding re the outrageous service fee to make a minor repair.
Senora S,
Washington, DCRefrigerator leak repair
Amazing! On time, polite, professional and proficient! Top notch work!
Don Q,
San Antonio, TXReplace icemaker
Carolyn was punctual, polite, knowledgeable & clean. She was also quick.
Rose J,
Birmingham, ALJeremiah is an excellent Technician!
just now New Jeremiah, our technician in San Antonio, was excellent! Very knowledgeable & efficient in refrigerator repair. 5 star rating out of 5! However, Sears Home Services, is a 0 rating out of 5! No one can speak to a real person! The AI is terrible. There were 3 prior automated appts scheduled that were no shows. 3 No shows! I was given a broad time window each time and had to take off from work for nothing! The diagnostic appt was on 6/3/26, ordered part and received on 6/4/26, with the final repair finally done on a Saturday, 6/20/26. The technicians can't even talk to anyone. Pathetic!
Pinmore W,
San Antonio, TXExceptional service
My refrigerator repair was timely and Brian's service was exceptional. Very professional!! I would definitely recommend.
Dena K,
Marion, IA