Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rating Vish
VISH was great. He explained everything thoroughly. He took time to make sure we understood everything happening to our microwave. We were very discouraged trying to deal with your AI system. It was very frustrating working with the AI system on the phone. We were happy to see a live tech at our door.
Steven G,
Stacy, MNYeah Frank
Frank has returned and solved the riddle of the malfunctioning washer. Happy trails
Gerald D,
Rustburg, VACustomer
Daniel was professional and knowledgeable in what he did today. Was here as scheduled
Patricia L,
Hesperia, CASamsung Dryer Repair
Darryl was very able to fix my dryer quickly. The cost was reasonable and he explained the appliance warranty. I would use this service again.
Vicky G,
Saint Joseph, MOHello the technician I had deserve these 5 stars.
The technician was very professional and on time. He took care of the problem and showed me it working. I will highly recommends him and if I could select him again. I sure will. Thank you
Valerie S,
Bronx, NYDryer
Desmond was great! He was very polite and went to work quickly. Knew exactly what part to order and then came back to install it. It only took a day to get part in. Can't complain about anything. Thank you so very much!! I highly recommend!
Tara M,
River Vale, NJTECHNICIAN - MICROWAVE
David did a great job. Was nice and shared what the issue was. I thought a blown fuse. Not the case.
Trixie H,
Olympia, WASergii fixed my dishwasher!
Sergii was able to order my parts and he came back to install them as soon as the parts came in! He was veryhelpful!
Barb F,
Arvada, COExcellent
Very professional and knowledgeable! Shared advice on properly maintaining my HVAC system during all seasons.
Terry F,
Raeford, NCVERY FRUSTRATING SITUATION! ! Good Technician
With the exception of Richard's work, from the beginning this experience has been one of the worst customer service experiences I have ever had. Between LG dragging their feet scheduling repair warranty work to Sears EXTREMELY POOR customer service I am extremely frustrated with this experience. The first tech tried to tell me nothing wrong with machine and was going to leave. Until my husband INSISTED he look more then he found issue. Told me part was ordered. It was not. Unable to reach A PERSON at Sears to find out status. Your "virtual assistant " process both phone and Chat is the worst I have ever encountered. The only good thing about this experience was that Richard appeared to know what he was doing and had attempted to repair machine as soon as he possibly could. He was friendly and efficient; understanding regarding my extreme frustration and tried to do what he could to waste as little MORE of my time away from work as possible. He gets very high ratings in my opinion but your overall process gets as low as possible. It is AWFUL and should be remediated. I will be reporting to LG the customer service experience trying to get answers to a problem.
Carolyn W,
Lebanon, TN