Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
stuck ice bucket
I was called 2 hours before he showed up- it was after 5pm by then. His accent is SO HEAAVY as to be unintelligible- He should be required to learn English so as to be understandable by average person. He fixed issue but did not explain HOW to prevent it from happening again.
Francine F,
Raleigh, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772837110220
My experience
Your service is crappie i have been waiting since January to get my dishwasher repaired. YOU have called twice and no response. You have re set my appointment at least 5 times . I am done with you and not recommend you to no one. I rate you at minus 0.
Paula W,
Quincy, ILCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772836968734
HVAC
I had a very frustrating experience with this service appointment. The technician came for the initial appointment and briefly checked the HVAC, but then said he did not have the required tools to properly diagnose the issue. Because of this, he said the appointment would need to be rescheduled. He then scheduled a follow-up appointment for the next day between 1–5 PM. However, the next day he arrived at 10 AM and said he does not work during the 1–5 PM window and wanted to check the issue immediately. Unfortunately, we had already planned to be out at that time based on the scheduled appointment window. The technician said he would ask the company to reschedule the appointment again, but so far I have not received any follow-up or communication from the company. Overall, the experience felt disorganized and unprofessional. Arriving without the necessary tools, not honoring the scheduled appointment window, and the lack of follow-up from the company made the process very frustrating. I'm not sure how this kind of service process is expected to work
Laxmi D,
Mountain House, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772839831177
No paperwork provided with service details
Sears tech did not provide details to me regarding no service being provided because he stated dyer is working as it should be when it's not. Previous tech ordered parts and this tech states no repairs needed and took the parts with him. Unable to reach customer service at Sears to discuss and also cannot reach LG BBB rep Cynthia. Issue is not resolved and no one is responding to my request for update.
Ashley T,
Long Beach, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772750560267
FRAUD
Technician never showed up to the house (tenant was home waiting), and then closed the ticket and sent a bill! THIS IS FRAUD! I will be opening every investigation possible, filing a report with the Better Business Bureau, filing a report with my home warranty company and urging them to remove you from their partner list, contacting every Virginia state agency that deals with business licensing, oversight, and fraud, warning every single person I know to never use your services, and putting an alert out on social media. The house is still without heat, the tenant is freezing. This behavior cannot be tolerated!!
Christopher T,
Sterling, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772759953916
Incompetent and rude
He doesn't call before he arrives, he doesn't want to listen, he doesn't check the problem, always in a rush
Aj A,
West Palm Beach, FLCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772749374323
No Show
I have been trying to get my microwave fixed since late December 2025. I have confirmed dates where the technician did not show up. When the technician finally showed up, the parts that were ordered were incorrect and so new parts were sent. Again? It did not fix my microwave. Another appointment was scheduled for 3/2, and again, a no show. But this time, I get a text from you saying the job has been completed. What a joke! Been paying $79 per month for you to either fix my appliance or replace it if you can't. I'd say you folks are breaching the contract.
Rob M,
Cincinnati, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772759878574
How was the process
First, the window was far too wide two or four hours ample . Consequently being giving updates on when the service day will be. Far too many messages stating the date and time. My friend was a LG instructor and changed his dryer part and vacuumed the inside of the unit in ten minutes. I watched his process on the Sam type of dryer with less tear down and rebuild off the unit.
Orin K,
Clarksville, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772749318393
Terrible service
This is terrible service technician never showed up and I haven't heard from him all day
Ed A,
Mason, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772749284344
Customer Service vs. Technician
My concern is that a technician came 3 times in 40+ days to resolve a outage. Now I rated 1 star because the refrigerator was out of service from January 14, 2026 for an unreasonable length of time before it was finally repaired. Communication was poor, updates were inconsistent, rescheduling the day, maintenance windows are too broad. I had to repeatedly call, chat online, and escalate just to get basic progress. The repair may be complete now, but the overall service experience was unacceptable for an essential appliance
Shubert M,
Bellevue, NECustomer service response - Shubert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772663645885