Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Fridge still broken
We were told the fridge needed a new compressor and two other parts, we ordered them and the techs came back for the repair. Technicians did not seem to know what they were doing. They replaced the parts while video calling someone for advice and kept their phones playing loudly for hours. Now the fridge display panel is not working (was working fine prior to the "repair") so the fridge is still not cooling. Sears wants us to pay another $149 to have them come back out and actually fix it (maybe?).
Kate A,
Falls Church, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773092811040
Absent
Shane was not here. However John did a wonderful job Sears needs better communication skills with customers… slow to respond
Karen L,
Baxter, KYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773095478391
Waste of time
He didn't even put the new water filter holder in place
Michael M,
Porterville, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773092781489
Horrible Service
He arrived late then the time window. didn't introduce himself. He seamed bothered to be doing his job. It was very unpleasant. Then he issued cussing while taking the dryer apart. He states that my machine is going to catch on fire soon. So he says you can pay $50 and I will clean it out or you clean it out yourself. I asked if he was here to repair my machine isn't that part of my warrant he said no unless I pay him. I felt like he was justing wanted to take my money so I asked what comes with the warranty I am paying for? He said that is consider maintenance call. So I asked if I make an appointment my maintenance will he clean it he said yes but it will cost me more money. At this point I am very upset. I had to get down and vacuum and clean the machine before he can repair. The whole experience was awful and unprofessional. If he would explained that maintenance is not part of the warranty or a different appointment I would have understand but he didn't. I had service on my dryer before and he opened up the dryer , cleaned it and repaired it. So that is why I was confused. It might be worth to keep paying for a warranty, I am saying for the warranty plus a service fee with no maintenance on a washer or dryer. I am very disappointed in Sears.
Daniel E,
Pomona, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092768202
My machine is still broken
Edward and his trainer were extremely nice….very polite and seemed very professional….but after he left I went to do a wash and my machine has the same problem and it won't go into the next cycle. I am extremely frustrated
Sheila W,
Brockton, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1773095391981
Still not working
The gentleman was very nice but the repair lasted 1 cycle & the same thing is happening.
Raul S,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092745271
So sorry to be honest
This is one company I will never use again and the repairman's professionalism reflects the poor customer service of this company. Never able to speak to someone about the situation. Repairman could care less. He says his last day is Friday. I wonder why!!! The company is terrible and Blair's professionalism stinks!!! Both are just terrible. Been at this repair for 3 months!!! Blame it on trouble finding parts!! Avoid using them if you can!!! Too much hassle to get nowhere!!!!
Geneva H,
Johnstown, PACustomer service response - Geneva , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772837593459
Washer is not fixed
The washer is still making a scraping sound. It has not been fixed. Please send a new repair person!!!
Jackie G,
San Jose, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773092735006
Awful
After arriving 35 min after the 7–11 allotted time, the technician stated that he may break the part due to be replaced and he will not be responsible if it breaks.
Johm J,
Mc Lean, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092724163
Washer GE
Matt was terrific! He was very thorough. I would highly recommend him!
Wendy J,
Martinsville, INCustomer service response - Wendy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772837657171