Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rude Rudy
Rudy did not know which was the washer. He scolded me because I did not record the schreening noise the washer is making. He gave up and left.
Cynthia M,
Monterey Park, CACustomer service response - {{Cynthia}}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773093416930
Sears home service
Unprofessional, rude, inconsiderate . Diagnostic part done, but apparently the fee will not be deducted to the service that will eventually be needed to be done. This is a rip off.
Donna Y,
Toms River, NJCustomer service response - {{Donna }}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773093473103
Washing machine still leaking
I am waiting on the 3rd tech to arrive To TRY and repair it.
Diane A,
Conyers, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1773275359232
Washer repair
The repair itself was good. I am rating customer low because it took forever to get an appointment after the parts were received. The A-I system scheduled my appointments & then no one showed up; It happened three times! You can't talk to a live person! A-I is all I could talk to!!! This is awful! It was very frustrating!!!!!
Curtis J,
Newbury Park, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773177358912
What did I pay for?
I did not receive a diagnostic. I did not receive an estimate for any parts or repair. The technician was more interested in making sure that I paid the diagnostic fee at the end of the service visit than actually diagnosing the issue with our Samsung Flex Washer. Additionally, the technician insisted that there was nothing wrong with the appliance. However, he did not know how to thoroughly operate the washing machine and only waved a flash light in front of the appliance during the sensing cycle. We told him that the issue presented itself at the spin cycle but he did not wait for the spin cycle to occur before stating there was no issue. Once I showed him how to set the washing machine to the rinse and spin cycle, and it reached the spin cycle after 10 min, he then heard a slight inclination of the noise we complained about and immediately ended the cycle. The technician stated that the issue was in the back of the washing machine and it would cost more to repair the washing machine than the actual cost we paid for the appliance. However, he could not state the exact issue with the washing machine or provide the exact cost to repair the issue. The technician recommended that I continue to use the product until it died and repurchase another washing machine - preferably an LG brand. The technician was so obsessed with his recommendation of an LG brand washing machine that he also indicated the wrong brand & product name on my receipt, which was reflected as "LG FRONT LOAD WASHER."
Crystal J,
Pomfret, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773177544543
Service Refrigerator
ZERO STARS--I could not be more disappointed. The service tech did NOTHING to diagnose the problem with my fridge. He did not connect to the unit only took temperature readings. He looked at the compressor and said it was bad. No gauges, no technical review of the unit through WIFI, nothing. Then proceeds to hand me a bill for 1500.00 to replace a part that is covered under warranty by the manufacture. He had absolutely no parts or plans on fixing the unit. The part he stated was 7-10 days out once ordered. WHAT A JOKE. This is not service or repair, yet I still had to pay for the service call. As a lifelong builder, I could have told anyone that if the unit is not cooling, it is a bad compressor, or the unit has a loss of refrigerant charge. I want my money back for the scam repair.
Robert H,
Hanover Park, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1773095358575
Sears AC service
Not Audrey's fault. She was very nice. Sears sucks. Can't talk to a live agent. They give you an 8 hour window to wait for them. I would never recommend Sears for anyone
Matthew L,
Winter Garden, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092913440
Brett was great. Your guys's service sucks.
The technician was great very helpful but Sears working for somebody else not getting my right information not being able to come service. My unit have my wrong address and can't get it together.
Jessica B,
Medford, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092889068
Left dishwasher spraying water
Technician installed new parts and turned on the washer. It started spraying water out of the top right corner! He left and told us to "just put towels there to block the water"!?
Dusti C,
Fairfax, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773092846403
Sear washer
The machine is not fixed . The problem still exist . More diagnostic screening needs to be done to solve the problem
Barbara J,
Columbus, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092815436