Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
The customer should be happy. Im not
Not friendly, seemed bother he had to service us. The pevious tech was prepared to replace parts that seemed to be soon in need of replacing because they were worn on outer inpection. He had ordered parts for preparedness.which were available today. Also I understand policy but I requested an item I had forgotten to add to my work order which was the seal on my oven door. the temperature has to be adjusted on some recipes. The current tech immediately declined the extra request stating its not on the present work order though it was currently open ar the time. ..since I had called about the heating capabilities of my oven and this is part of the problem.
Lois S,
Gary, INCustomer service response - Lois , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782164766873
All around poor service
All around poor service from Tech to Sears customer service. You can never speak to anyone to help you with questions and concerns. Even Samantha, the AI representative, was also terrible and had a rude tone when trying to address questions. I will never deal with or recommend Sears home services.
Ralph V,
Goodyear, AZCustomer service response - Ralph , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782164298811
Ice maker replacement
The ice maker that was replaced is still continues to leak and the ice is not completely frozen. This is how it started the first time and then the ice maker stopped working.
John V,
Killeen, TXCustomer service response - John , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782164605873
Water leak not found in dishwasher
Technician failed to find the leak in the dishwasher. The next day when the dishwasher was removed, the leak was found. Not sure why the technician didn't remove the dishwasher to inspect the whole thing.
Matt N,
Waukee, IACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1782163280947
Kenmore Washer
First I was told it was a part that was leaking and needed to be replaced so I had it replaced. Washer still leaking. Same tech comes back and states "it's your hoses and the spigot that is leaking and we don't have anything to do with them." So I buy brand new hoses, and pay for a plumber to replace the spigots. Surprise washer is still leaking underneath while running in wash mode. Home Service that I pay for has done nothing to help me.
Jerald R,
Colorado Spgs, COCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1782163187858
MADE FREEZER WORSE!
Our freezer kept our food solid frozen prior to Dmitri's diagnostics. After he determined the motor needed replacing but stated that it MAY NOT fix the issue, we decided to purchase a new refrige as this one is 24 yrs old. Late last night we discovered that the freezer/refrig is NOT COLD, some of the frozen meats had to be tossed. The remaining frozen meats are now thawed & have to be tossed today. Our beverages are no longer cold. This happened due to whatever he did or did not do to put our unit back in working condition. We are highly upset! We will not have a refrig until sometime Saturday afternoon! I want him or someone to come today to get our freezer/refrig working again. If not, we should be compensated for the frozen unused meats/deli foods we had to toss, will toss, cannot use.
Rose T,
Raleigh, NCCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1782163056246
He left!
I had to step out for an emergency. Your person came when I was out. I told them I would be back in 15 min. They were gone when I got back.
Rolfe S,
Woodcliff Lake, NJCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1782163114964
Suboptimal
3 visits later and the dryer is still making sounds but the tech said it was fixed. No real high temperature lubricant applied to the bearings in the rollers, just wd-40. The last set of rollers he ordered are still in the shipping package on top of the dryer. He told my wife we could keep those just in case like he knows it's going out again soon because he didn't use high temp lubricant. I wouldn't recommend sears to my worst enemy after this experience
Jacob W,
Ada, OKRefrigerator
David diagnosed the wrong issue. He said it was the compressor and when the service person from LG came today he said the compressor is good. He replaced the fan and the refrigerator is working properly now. I believe Sears should cancel the charge card payment he took from me since what he told us was the wrong part. Very disappointed. It is making my decision to sign up with Sears maintenance questionable. Let me know your thoughts. Mike
Mike B,
Pittsburgh, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781911032958
Never came
Said he came we weren't here . We were here 3 of us. Our ring showed no one came. I'm
Mark P,
Shingle Spgs, CA