Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician was great. Sears/Kenmore let us down.
Caden was very professional, thorough, and tried to be helpful. He did an excellent job and I highly recommend him. The problem for us came later when I needed to explore the compressor warranty, as there was no sticker to show 10-year warranty. After calling three "customer service" numbers provided by Kenmore -- one which was defunct -- I realized I was in an unhelpful loop. The Kenmore Customer Service representative could read Caden's report of his visit, but could not order the compressor under the warranty. I gave up and bought a new fridge from a different company. Caden was great -- the problem was Sears and Kenmore customer support.
Kristin L,
Madison, WIgreat service
was very knowlegable and quick to assess the problem. very friendly
Kim H,
Trussville, AL1992 dryer now working again
The drum stopped turning in my OLD dryer. The belt had broken, so that needed to be replaced and several other worn out parts. So the parts were ordered and we set a date for the repair. I thought it would take several hours to do the repair. I think it took Tom less than an hour.
Molly M,
Downers Grove, ILDRYER REPAIR
jULES WAS VERY GOOD NO PROBLEM AT ALL WAS ON TIME
Joseph G,
Philadelphia, PABosch oven
Excellent, professional service! Nathan was prompt, courteous, and thorough. Well done.
Eric M,
Sierra Vista, AZLawn tractor starter not starting
Robert eyed the problem right away. By shorting the leads on the solenoid, we were able to start the engine. The Snapper later restarted without a problem.
Roger D,
Wayzata, MN5 star
courteous and efficient----3 words should be sufficient---don burns---sometimes less is more
Don B,
Pacifica, CAComplaint
Your technicians are good. The problem is your owner/manager. You seem to always cancel my first appointment for my appliances then have to reschedule. Why? We make arrangements to take off and towards the end of the day you cancel. Do you know how inconvenient it is. And it's happens numerous times. When I get frustrated I rarely talk to a customer service rep instead I get Samantha your Ai who sucks. I'm not sure if I want to renew my service with you. You have gone down hill.
Donna Y,
Aiea, HIVery professional
Did a great job on the repair and showed up on time.
James C,
Byron, GAFANTASTIC
Conner came in, introduced himself and began working on our dryer. Unfortunately, a part had to be ordered, and it came in no time. He came back and fixed the dryer and we both, my husband and I, are very appreciative of conner for his mannerism, professionalism, his respect for our property and us. Thanks so much Conner
Marie C,
Orange Park, FL