Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator Repair
The refrigerator was not repaired and is worse after the repair.
Natasha M,
Union City, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436525818
one
it sucked what more can we say...was a waste of time.
William M,
Mechanicsburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1773436554774
Not Happy
The tech arrived at 2:30, on time. He didn't know what he was doing, he stayed on the phone the entire time with his mentor, i didn't know he was an apprentice until 4 ish. he told me that i needed a compressor which was not the case, time went by and he got off the phone with his mentor and he finally told me that i needed a left side defroster heater and that sears does not carry anymore. He told me to go buy a replacement refrigerator. I Contacted another technician who told me to tell him to use a steamer until i could figure out what my next move would be. He hesitated and called his mentor, the mentor did eventually showed up to the house without the steamer, when i asked him about the steamer he told me it would cost me $409 plus the $129 which is the consultation fee. I told him he was incorrect and red the fee waiver policy. He then told me to just unplug it for 24 hours. Meanwhile, i was able to order the part through another company. With was a very stressful experience. My time is limited, i didn't expect to waist 2 hours with an apprentice who just started this type of job in January 2026. I didn't appreciate the apprentice and his mentor trying to collect the fee for the steamer and the $129.
Yvette T,
Jersey City, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436506881
Rude
Michael was rude, his boss may have been a factor as the boss was incredibly unprofessional and extremely rude while on a phone call with him. If this weren't a warranty repair I would not have allowed him back into my home.
Tarin M,
Woodland Park, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436485423
washing machine service
My machine is still not fixed. Technicians left without talking to me.
Racquel S,
Hoover, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436469669
If I could put Zero I would
God awful. Took over 4 times to get a solution and your app would say one arrival time and the Tech would show up early by over an hour. No communication and canceled appts by the Tech when he didnt even get out of the vehicle to check if I was home. Just canceled the appt on his own.
Jeff O,
Bettendorf, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1773275374375
Stove
Wanter be technician comes to your house knock on the door. Do not call or ring the doorbell. Just take a picture said .No one was home twice. And today he's supposed to came back today to fix my oven and he sent a message said your technician has arrived, but I've been sitting in the yard all morning waiting on him and he's a no-show. I think y'all need to hire another technician that is one sorry technician. My oven been out for month and this so call wanter be racist,technician .Will never enter my property again
Robert H,
Rocky Mount, NCCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773177829438
.
Bad communication,rude..The technician did not communicate or tell me anything and just left trash up in my laundry room
Brittany A,
Philadelphia, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773177779149
Don't Know how to resolve a problem
Robersy (if really his real name) did nothing to resolve the problem. He did not give a crap about the customers needs.
Carlos L,
Port Saint Lucie, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773177749065
Very Dishonest
Your services called my washer lid cosmetic damage ! I looked it up on You Tube & this damage is a defective lid which over time cracks at 1 top corner or the other. I had the extended warranty & this should have been covered ! Also three times your services were scheduled to reassess the washer lid &. 3 times you did not show up ! And you charged Assurant a service call each time ! This has been a very bad experience !
Linda R,
Warsaw, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773177694637