Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washer
Clint was super cordial and pinpointed the problem real fast. There was no necessary issue for us to pursue. That is why we did not ask Sears to fix anything. I would recommend Clint.
Albert C,
Naperville, ILFourth time is the charm
Julian was fantastic got to the root of the issue went above and beyond sometimes a new person can find the issue with the dressy perspective they provide . His 20 years in the repair field is definitely an asset
Phyllis R,
Mount Vernon, NYGood Service / Bad Product
Mr. Louis Diaz provided excellent service. Unfortunately, the part needed to repair my refrigerator is no longer available. My refrigerator is only 5 years old!! I probably will never by a Kenmore appliance again.
Lisa W,
New York, NYGreat service!
Happy with the service Junny provided for my gas range. Will use Sears again for any service jobs.
Cecilia Y,
Waialua, HIDo Better, Sears
This is a review of Sears, not Jose, who gets five stars. Sears sends texts and emails with appointment and arrival times that contradict each other. The tracking map does not work. Both times it showed Jose commuting from Mexico with no actual map update. I received texts from 3 different phone numbers. It made me wonder who (or what) was actually contacting me and were they aware of the other communications? I received a text that the tech was on his way, he was there in under 30 minutes. A 30 minute or so warning is helpful because working people cannot always be home from 8-5. Another time I was texted that the tech was on his way and he did not arrive for 2.5 hours. Why can't I call Sears and talk to a human, especially when advised to do so by the tech. Why did it take 8 days to reschedule a tech to complete work on A/C during a heat event. DO BETTER
Jannie E,
Austin, TXProfessional and knowledgeable
Alexander is a true professional and a great source of information. Thank you.
Bryan R,
Katy, TXReview for Michael
The only thing good about this experience was Michael - professional, courteous, skilled, informative, and fast!
Tim L,
Stateline, NVReview of Darrell H
Arrival was timely; very quiet. Professional. Did the assessment and told us compressor needed to be replaced. Gave us cost. We had already ordered a new fridge, so declined the repair, cased on cost. We are senior citizens and the cost was culture shock (at the time). After thinking about it overnight, we decided to cancel the new fridge since it would not be arriving for another week and made arrangements for Sears repair to schedule technician back out to do the repair.
Janie W,
Springhill, LAHe was great!
Diagnosed the issues and had it fixed in no time at all.
Fredrica K,
La Plata, NMExceptional service
It was great having Eduardo come out to do our service today. He was very knowledgeable and efficient and informative.
Jo C,
San Antonio, TX