Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
On time and efficient
Bernardo arrived on time with a smile and a great attitude. He worked efficiently to address the heating issue with my dryer. Within 15 minutes the job was complete and I had a functioning dryer.
Robert B,
Chatsworth, CAService Tech was Great- Sears Service is terrible
I'm glad Artez came out and did the repair. This is the 4th time we have had a tech come out for the same issue. The challenge is really around Sears scheduling process and lack of customer support. They have postponed the tech on multiple occasions saying the part has not arrived when it was already at my house. When you try to communicate with them, there is no one to talk to and you continue to get stuck in the AI bot loop. I'm likely done buying anything of value from Sears.
Ken G,
Clearwater, FLSear Repair Man
Vincent, was earlier than expected, checked everything I had told him that was wrong. He went to work I had two different issues and he fixed both of them in no time at all. Cleaned as he went leaving my home the same way he found it. I would recommend him to anyone that need appliance service! He's a Gem 💎
Kathy W,
Harrisburg, PAAtkinson
He was very friendly and informative I would definitely recommend him!
Marquita A,
Houlka, MSFridge repair
Very professional. Helpful. On time. Terence also offered the warranty what we are strongly considering for the properties we manage. Great experience.
Dominika T,
Wake Forest, NCGreat Service!
Quick, knowledgeable and efficient! Problem solved and they when they said they would. I appreciate the tracking tool! Thank you so much!
Lynette B,
Manning, SCGood work
Terence is always helpful, efficient, and knowledgeable. Great worker!! Attune to his job.
Francine S,
Clayton, NCScott's great work
He was very knowledgable & courtesy and on time. Cleaned up when finished.
Dobson D,
Winthrop, MARepaired washer
I am well pleased with the service I received yesterday. He checked everything out and explained it to me. I already had the part and he installed it and made sure it was working properly. The only complaint is not with him is that I was cancelled for service on April 7 and the 11th by AI and couldn't contact a real person. The technician said he has nothing to do with that. People that work have to take time off for the service day and then service is cancelled. You need better communication with scheduling if AI is cancelling service for no reason. I wasn't even sure the technician would even show but gratefully he did. People pay a lot of money for this service so it should be honored.
Janis S,
Vidor, TXGreat guy!
Honest and helpful. Good about explaining things to me. Much appreciated and he was respectful.
Amy F,
Bloomfield, KY