Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible Customer Service, Issue still persists
Horrible Customer Service no human agent, Issue still persists even after several visits and cancellations, now they cancelled and rescheduled for a week later. Tech came and ordered new parts and nothing fixed. I have little kids and I have been doing dishes for a month now, this dishwasher is broke. This has to be the worst service on the planet ever, hands down. I am not the only one sharing this frustration. Never again I am coming to sears.
Rahul S,
Lewis Center, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773436794126
Unprepared for call
Not sure why ac contractor is not able to complete call. No meter to check Freon. Nothing accomplished. Not what I would an expect from sears!!
Chris R,
Fort Mitchell, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773436791938
Not experience technician
Did not know what they're doing not satisfied service jdjdjdjdidid
Anisa O,
Seattle, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773436759527
Dishwasher
Well, I wasn't happy with the timely getting my dishwasher fixed. I had to reschedule a couple times because of the technician we run the dishwasher and it's still leaking. Just not happy with this hole company anymore. You can't even talk to a person anymore. It's all AI and it's just stupid and no, I'm not satisfied at all very dissatisfied.
Brigitte B,
Westminster, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436719628
Roger was fine... everyone else was bad, hence the rating
While our last service person, Roger was absolutely fine, the entire experience with Sears has been horrible. First I was given an appointment confirmation on Friday, then time came and went, and I had to look online to see I had been rescheduled for Monday. No call, text, or email. Then on Monday, two guys came in, diagnosed the problem and ordered the parts for repair. Roger then came in on Wednesday with the parts, unfortunately it didn't fix problem, as the issue was misdiagnosed on Monday. The quote for at the correct part was more than what we spent on a new washing machine, delivery, install and removal. I will never ever use Sears again. Furthermore, I'm still waiting for my refund for the part that didn't fix the problem, and I think you have a lot of gall to charge me for the initial consult and diagnosis, as that was wrong. I'd like all my money refunded. Now.
Jon B,
Fort Mill, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773436742730
Never showed up
Horrible, is the second no show tech Eric an Robert
Jacqueline P,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436670613
Review on Joshua A
Please read the comment on page 2, March 3. Also, the first time he came, he stood in the kitchen for a long time, waiting on something he had typed on his computer. I finally asked if he needed me for anything else. On the second trip, I was in the living room, and he left through the garage, never telling me he was finished, etc.
Susan B,
Murfreesboro, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773436679903
Absolutely the worst
They did show up on time, so unprofessionally dressed, I know I live in the mtns of NC but dont dress like I do. One had holes in his pants, the other one Sears shirt untucked and hadn't been all day, since when do professional people wear crocks. Was scared to let them in. The looked and told me exactly what I told them, the ice maker wasnt working. $500 to replace. Bought refrigerator at scratch and dent, almost same price I paid for the unit. One side of ice maker was working, the other side wasn't, the replacement part came in, I took picture of package, looked and the part only cost $58.00. When they replaced the part that wasnt working magically the other side wouldn't work...they discussed the situation, talked it over and told me it would be another $300....this from the professional who was now in blue pad short and shirt still unlucky. Total cost would have been almost $900 to put in $100 worth of parts. Then the question, do you want us to take out the new part? Stupid is, stupid does...kicked them off mt property and vowed to report this to every consumer report agency out there. Who is to say they didnt break the other side that was working as they struggled to put the new part in. Oh yeah, they arrived in two different vans, one being a brand new transit van , which doesn't come cheap. Never again will I use their services, if you need help with your appliance DO NOT USE SEARS HOME SERVICES. IM FAR FROM BEING DONE WITH THIS, I WILL PUT THIS OUT IN EVERY SOCIAL MEDIA SOURCE AND WILL TELL ANYONE WHP WILL LISTEN.
John L,
Rutherfordton, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773436607940
Non visit on 3/11/26
why is it that the technician does not attempt to approach and fix the oven? Appointments are made and no one comes! Robert M never entered our home! Why do you not have technical help that wants to fix/repair the appliance? Why were parts ordered and now you do not even attempt to repair?
William W,
Bellevue, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436570969
Dishwasher
Went to run it this morning it's not fixed I need someone back out to repair it
Sandy F,
Linden, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436547829