Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Frigadiere refrigeration servic
After 3 visit by technicians the refrigerator was not fixed. New part intalled did not fix the problem. Upper part of the refrigerator at 70F… not cooling. One moth without a refrigerator… now I have to wait 7 days for a call from escalated sears support… for them to decide what to do… meaning that it will take 15 more days… we need fridge due to medications that need to be placed inside the fridge for preservation… please help!
Rigo B,
Los Angeles, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773783411922
Furnance
Had to return with in 1 hour due to the furnance was not repaired the first time. All that was done was he tightened screws on the blower fan and tightened the screws on the internal thermostat. The second time he said it needed a mother board, closed out the ticket and left. Very poor workmanship.
Christine J,
Champaign, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773783080490
Not satisfied
A week and a day has gone by and Frigidaire said they have not received the paperwork from his visit. At the visit, he said that the oven was not repairable and Frigidaire should issue a new one. Well, they can't if they don't have the paperwork from the technician.
Misty W,
Kimbolton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773782783863
This was a bad experience
This technician did not provide us service and did not do his job, he complained about what he was supposed to do for it would "too much time" And he was very rude. If I could've gave him zero stars I would've but I had to give him one, if I ever have a technician I don't want to have this one.
Kalsoom A,
Victoria, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773782753488
Still not working the ice maker
He said wait 24 hours and my ice machine would begin but still no ice
Stephanie Y,
Monterey, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773782715801
Zero stars
Original call for a washing machine not draining. After ordering part issues and no show repair dates ( took 9 days) the repairman arrived said the problem was fixed. Then he left. Decided to wash some clothes, well, machine drained alright all over the floor. No water went to the tub, just to the floor. My guess the pump was not installed right or hoses not attached to pump. Set up a new service call. On the day of the appt. I waited 12 hours for someone to arrive. I cancelled my appt that night. Went out and bought a new washer. I used to trust Sears, I am in the 70 age range. I do not recommend Sears Home Services unless you enjoy unsatisfactory workmanship, talking to not helpful AI and workers that do not show up nor test their repairs before leaving.
Phyllis W,
Orange Park, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773782692415
Magic Chef Oven
The service person was very knowledgeable and pleasant. Thank you for having TRAINED people working!
Esther M,
Los Angeles, CACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1773696377038
Nobody ever showed up
Unless I missed something, nobody ever showed up. Either my wife or myself have been home all day and nobody ever showed up. Nobody rang the doorbell or came onto the property that I saw.
Dominick S,
Oklahoma City, OKCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773436877236
Steven T is horrible made us wait all day
Sears has provided horrible experience Technician was rude and made us wait all day and did not even check what the problem with water heater
Narsi K,
Winchester, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773436833097
He didn't even come in!
He pulled in our driveway and then just left. We got denied and he never even came in and looked at it.
Thomas K,
Augusta, WVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773436807101