Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

4 trips and still no repair made
September 23, 2023
Overall rating

Our first appointment went fine. Joe said he diagnosed the problem and we needed a new part. I asked that the part be shipped to his office since we live in Georgia and don't live at the condo. We wouldn't be there all the time and wanted to make sure the part didn't get stolen. Each appointment day was met with a call, from Joe, asking if the part had arrived. Each time, I reminded Joe that the part was supposed to be mailed to his office. Beyond frustrated that it has been over a month, and my dishwasher is still not repaired. I asked to speak to his manager, and he said I couldn't. I wouldn't use Sears again. This is poor customer service. Then, I get charged for service that wasn't made. He didn't even go to my condo. I'll be addressing that today.

Katie L,

Panama City, FL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1695503523519

Fix of Washer
September 23, 2023
Overall rating

Washer is working The repairman was very fair on fixes well worth the fix

Amy M,

Oil City, PA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695484956855

Disappointed
September 22, 2023
Overall rating

I've been struggling with my ac being fixed for about a month. The answer I receive is "I don't know what's wrong with it." "I will just glue it." Came out twice and glued it twice. Does that sound right to you? Ya well me either.

Erika C,

Bakersfield, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.

Sears Home Services on 1695484912754

Washer repair
September 22, 2023
Overall rating

He did not hook up my washer to test if it was actually repaired. It was moved outside a few steps from the hook up because previous repairman left it with water which was then leaking all over my floor. Omar would not move it. He then proceeded to open my front door and did not close immediately which allowed my 2 dogs out and I have not found them yet!

Linda D,

Madera, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695484895092

No one show up
September 22, 2023
Overall rating

I am very disappointed I waited all day and no one came. I have a brand new cook stove and I can't use it! What must I do to get my oven fixed? Please help me with this issue.

Tom N,

New Blaine, AR

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695484873413

If you can't fix it replace it please
September 22, 2023
Overall rating

Hello this has been a nightmare. First of all Kyle was not the last person here. I had 4 different technicians here and the problem is still the same ( no heat to dry dishes). It has been over a month and boxes of parts were ordered and installed.

Tom K,

San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695484597127

Sears repair service
September 22, 2023
Overall rating

The technician left a bad dent in the refrigerator door below the ice dispenser. I'm not at all happy!! Please don't ever send him back here!

Joe B,

Concord, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695484575138

Aggressive and Disrespectful
September 22, 2023
Overall rating

Sears service I was scheduled for Thursday, September 21. No one showed up and I was unable to get a hold of anybody using the Sears number on the website. Called my warranty company and was asked to call back today. Was able to reschedule via the site for today. Received a text message and was home within 20 minutes of it. When arrived Raymond was leaving my driveway, we begged him to stop and come back. We've been without a fridge for now 3 weeks. There was a road rage incident in the neighborhood street where he cut us off and slammed in his breaks as we tried to talk to have him come back. My husband did get in front of his van and we got off to plead our case and have him come back. He laughed and stated we weren't home. Checking my ring camera he never even rang our doorbell and again was in our drive way when we arrived. I'm lucky my husband is not an aggressive man because Raymond got off his van and tried to fight him. I had to get between them to tell my husband it would not be worth it. Reported him to the "how's my driving" line as well. This all happened as school children were walking by after school. Very disappointed at his behavior and Sears for no showing to an appointment yesterday. He's lucky I didn't call the police on him!

Gabriella C,

Tucson, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1695428141985

Zero Stars
September 22, 2023
Overall rating

Thomas replaced the main board on our refrigerator, proceeded to tell us the compressor had kicked on and swiftly left. He did not review the LED light on the board that continues to blink red in a sequence of three flashes which means the refrigerator is still faulty.

Jeremy S,

Pittsburgh, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1695428134972

Scheduled repair service not honored
September 22, 2023
Overall rating

Unable to rate this technician. He was unable to come and perform the repair service for my dryer. He was overbooked. After I waited for this service call from 8 am to after 5 pm it was a complete disregard and inconvenience for the consumer I discontinued my Sears Service warranty because of it. A fee was charged to my credit card each month. I am in the process of buying a new dryer. I will never use this service again. A complete disregard and disrespect for the consumer by overbooking the technician. I waited over 9 hours and the technician was unable to perform the service do to overbooking.

Barbara F,

Virginia Bch, VA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1695428099226