Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Horrible service
No work was done after the third visit! Because they keep sending one person out and it's a two person job! On top of that I can't get through to talk to anyone at the phone number
Akenia D,
Oxon Hill, MDCustomer service response - Dear Akenia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762325512
Still broken
Our freezer is still broken. We've been doing this since July when you guys came to fix our ice maker and somehow broke the freezer. Still not working as a freezer.
Melissa P,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762264221
Said issue was not normal wear
Our washing machine lid broke one day from opening and closing. We have AHS and for some reason their team said this was not normal wear when it had broken due to just being opened and closed over time.
S,
Lago Vista, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762285013
Didn't show or call
My technician did not show or call. This is the fourth time this same technician has done this. I've been trying to get the same repairs done for months. Sears has some explaining to do.
Dwain D,
Yazoo City, MSCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695763446590
Terrible service until the last guy
Sears kept skipping appointments saying they were overbooked until finally the last guy onsite and he was good, but still not fixed.
Heather A,
Virginia Bch, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762079106
Lacked Professionalism
When the door was open to welcome him in, he immediately said, "Now what do you need me to fix?" He had no knowledge of the problem even though he was here two weeks ago and ordered the parts that needed installed today. He asked what type of washer and model it was, clearly indicating he hadn't even looked up the service order before arriving.
Tiffany P,
Defiance, OHCustomer service response - Dear Tiffany thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762241154
Washer repair
My washer still is not working stuck in spinning cycle
Lisa S,
Saint Francis, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762102900
NOT WORKING
Machine is still not working right ! Right after he left I started a load and it's not agitating right! A rod or a couple are busted!
Kelli M,
Summerville, SCCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1695683871189
No work was done
How could you rate someone that didn't do anything far as fixing your appliance.
CMR,
Chicago, ILCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1695683844107
No one showed up on Saturday
Nolan was great, but I'm providing a 1 star review for Sears Home Services because my appointment was originally scheduled for Saturday 8-12. I received several confirmations but I waited until 2pm and no one showed up. The status on the online portal did not update (technician was 3 stops away all day and the time just kept getting pushed back) and no one called me or notified me of what was going on. I tried calling the numbers on the website but they don't work.
Jennifer,
Pasadena, CACustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695683812443