Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Horrible service
September 25, 2023
Overall rating

No work was done after the third visit! Because they keep sending one person out and it's a two person job! On top of that I can't get through to talk to anyone at the phone number

Akenia D,

Oxon Hill, MD

Customer service response - Dear Akenia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762325512

Still broken
September 25, 2023
Overall rating

Our freezer is still broken. We've been doing this since July when you guys came to fix our ice maker and somehow broke the freezer. Still not working as a freezer.

Melissa P,

Wichita, KS

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762264221

Said issue was not normal wear
September 25, 2023
Overall rating

Our washing machine lid broke one day from opening and closing. We have AHS and for some reason their team said this was not normal wear when it had broken due to just being opened and closed over time.

S,

Lago Vista, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762285013

Didn't show or call
September 25, 2023
Overall rating

My technician did not show or call. This is the fourth time this same technician has done this. I've been trying to get the same repairs done for months. Sears has some explaining to do.

Dwain D,

Yazoo City, MS

Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.

Sears Home Services on 1695763446590

Terrible service until the last guy
September 25, 2023
Overall rating

Sears kept skipping appointments saying they were overbooked until finally the last guy onsite and he was good, but still not fixed.

Heather A,

Virginia Bch, VA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762079106

Lacked Professionalism
September 25, 2023
Overall rating

When the door was open to welcome him in, he immediately said, "Now what do you need me to fix?" He had no knowledge of the problem even though he was here two weeks ago and ordered the parts that needed installed today. He asked what type of washer and model it was, clearly indicating he hadn't even looked up the service order before arriving.

Tiffany P,

Defiance, OH

Customer service response - Dear Tiffany thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762241154

Washer repair
September 25, 2023
Overall rating

My washer still is not working stuck in spinning cycle

Lisa S,

Saint Francis, MN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762102900

NOT WORKING
September 25, 2023
Overall rating

Machine is still not working right ! Right after he left I started a load and it's not agitating right! A rod or a couple are busted!

Kelli M,

Summerville, SC

Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.

Sears Home Services on 1695683871189

No work was done
September 25, 2023
Overall rating

How could you rate someone that didn't do anything far as fixing your appliance.

CMR,

Chicago, IL

Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.

Sears Home Services on 1695683844107

No one showed up on Saturday
September 25, 2023
Overall rating

Nolan was great, but I'm providing a 1 star review for Sears Home Services because my appointment was originally scheduled for Saturday 8-12. I received several confirmations but I waited until 2pm and no one showed up. The status on the online portal did not update (technician was 3 stops away all day and the time just kept getting pushed back) and no one called me or notified me of what was going on. I tried calling the numbers on the website but they don't work.

Jennifer,

Pasadena, CA

Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.

Sears Home Services on 1695683812443