Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Lack of customer service.
No direct contact with a representative, Failed to show up om four occasions causing me to lose money.
Thomas H,
Myrtle Beach, SCCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773870327556
Still not working properly
T Your tech cited that the issue was the motor yet the washer is still not working properly. I paid over 300.00 for labor to have a working dishwasher that is still not working properly. So he didn't fix the entire issue that I paid 139.00 plus 300.00 dollars for labor. I asked that the dishwasher be repaired so that I can use it. He didn't make sure that it ran a cycle. It still blinks and will not complete a full cycle so it must be more than just the motor. And no I'm not paying more money it wasn't corrected properly the first time thanks for taking my money.
Carol C,
Milwaukee, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773898634223
Kevin never showed up or called 3/17/26
Kevin H never showed up or called on 3/17/26. I waited all day.
Georgette G,
Palmyra, VACustomer service response - Georgette , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773783693191
Horrible
After four weeks of trying to get my dryer fixed, the technician just marked it completed. Now your customer services I have to get a reopen in American Home Shield (AHS)
Edward B,
Savannah, GACustomer service response - Edward , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773783729321
I do not believe dryer is functioning
it is taking far too long to dry clothes I will be reaching out to mfg and you again and if it bustsnpast the service warranty I expect you to pay for repairs
Kim F,
Chesterland, OHCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773870023491
Bad service
The repairman could not get my check to go thru after 5-6 try's. Finally paid with credit card and bam on Monday the check cleared and you got paid twice. Also he was told what part number to bring when he came and he did not have it on the truck and tried to blame it on someone else would not recommend this service now trying to get one of my payments back ugh.
Justina K,
New Market, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773784145413
Still cannot get AHS to cover our dishwasher
Jerry has been out several times and keeps closing the ticket as resolved while telling us that the dishwasher is irreparable. No notes indicate that to AHS so they are forcing us to pay to have him come out a third time. We will not. We will pay for a new one ourselves and not use Sears or go through AHS.
Bradfords H,
Sherman, TXCustomer service response - Bradfords , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773783773704
Not happy with service
Not happy the time was to late that he came they told us between 8 am and 5pm . He came at 8 pm and DID NOT DO NOTHING BUT LOOK AT IT SPEND. DIDN'T MOVE THE BACK OFF OR NOTHING.
Derek G,
Aberdeen, NCCustomer service response - Derek , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773783817245
Refrigerator still not fixed
You guys have been out here multiple Times and no one has fixed this refrigerator. At this point it would cost less to replace the refrigerator. extremely dissatisfied with the service I have been provided for this refrigerator. You guys need to do something to make this right.
Faye C,
Honolulu, HICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773784124009
I never had anyone come over
No one ever came it says we have a bill? For what no one came? And it's not even for a dish washer it's a dryer
Joseph C,
Wortham, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773784080770