Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible
This tech refused to inspect the heat pump. He said he was sent to inspect the HVAC, air handler. He has been to my house before and said that he is not familiar with this system. Do not use him.
Peter T,
Alexandria, VACustomer service response - Peter, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956089075
Sears
No help or repair was provided. Washer in same condition after repair
Daniel B,
Fishs Eddy, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774052992360
Knowing the issue
When knowing the issue but due to the parameters the tech knowingly can't do what is right and make that extra effort to help a customer out. Compressor is on its last leg and showing all the signs that it's going to go out yet nothing will be done. 1 star on the process
Jose M,
Avondale, AZCustomer service response - Jose, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956143094
Unsatisfactory
This service was not good. He supposedly diagnosed the issue within less than 5 minutes. I called another repair company that was here for an hour to diagnose and fix which was not the issue the sears repair told me. I would not recommend this service.
Mary O,
Lemont, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774042117442
Sears and no follow up
Im not very happy with scheduling and the now show and the guy that attempted to fix the fridge said he's 90% sure the problem is fixed. He should be 100% sure at what he does. And the loss of 2 days of work due to you. Left dirty fingerprints all over the fridge. Very uphappy with my experience with you guys.
Patsy G,
Ammon, IDCustomer service response - {{Patsy }}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773870301170
Technician Don't know to service washer drierCombo Unit
No prior experience in servicing the combo unit and provide all the excuses.
Dalsingh S,
Strongsville, OHCustomer service response - {{Dalsingh}}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773870358056
My fecridgerator
Doesn't seem to know what he is doing. Didn't fix it. Ordering another part. Im disgusted with sears
Elaine M,
Gray, TNCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773956535250
Review of Brandon, the worst technician
Brandon did not fix anything. Instead he gave one excuse after another on how he couldn't. He lied about the things he said that he did. He said that he couldn't replace the parts because he couldn't pull the dishwasher out from it's location. The technician that removed the bad parts did it from the front by opening the dishwasher's door and had full access. Brandon also said that he cleaned the sitting water from the bottom of our non-functional dishwasher getting rid of the horrible smell it created. I opened the dishwasher in order to praise him, but it was the same smelling sitting water that has been there for months. He tried to say that must be "new water" that leaked in, even though he shut off the water to the dishwasher before starting his "work". He left our house several times to secretly call in reports, and came back to say he couldn't do the work. He took the parts that were delivered to us after many months waiting for them saying they belonged to Sears and we can't have them. He also said that the reason for the delays was because I "didn't answer the calls from Sears. My phone is on "do not disturb" from midnight to noon. I told him that I answer every missed call and voicemail as soon as I see them. He chose to debate that issue with me before leaving our house. Lastly , he didn't give any paperwork for us to sign and leave a copy like every other technician before him did. Please don't send Brandon back here to do any repairs, I have no faith in his work ethic.
James M,
Coconut Creek, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773955985588
service
they didnt show up for the service and they didnt even call
Mary E,
Riverside, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773956037128
Not sure why they sent him.
The technician informed me that he didn't really service the brand of washer I have, and suggested that I just purchase a new machine. This was strange, considering I indicated the machine type when I scheduled the appointment. Very bad business practice. I will never use this service or recommend Sears to anyone.
Kenyata J,
Henrico, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773870379154